Vindya Marasinghe
Banyo
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Order Fulfilment Specialist
Debetrek
01.2025 - Current
- Streamline order processing workflows and coordinate with logistics teams to ensure timely deliveries, maintaining customer satisfaction through efficient fulfilment
- Monitor inventory levels, validate order accuracy, and resolve discrepancies while maintaining precise documentation of all shipping processes
- Partner with warehouse teams to optimise picking processes, implement tracking systems, and enhance order completion rates
- Handle customer inquiries professionally, resolve shipping concerns promptly, and maintain strong relationships with carriers and suppliers
Administration Assistant
Draeger
04.2023 - 06.2024
- Maintained accurate customer records, ensuring seamless invoicing and shipping processes
- Entered data into SAP for service contract setup, ensuring precise documentation
- Resolved customer inquiries, supporting service business growth
- Secured purchase orders post-completion for timely invoicing
- Supported Service Department during staff shortages or peak periods
Customer Service Team Member
Coles
11.2021 - 04.2023
- Greeted customers, increasing store visits and satisfaction
- Efficiently processed payments, enhancing checkout speed
- Coordinated with team members during peak periods to ensure seamless customer service delivery and efficient store operations
- Resolved customer inquiries and concerns promptly, fostering positive relationships and strengthening store reputation
Skills
- Effective Relationship Management
- Excellent communication
- Documentation Management
- Microsoft Office Proficiency
- Effective Time Management
- Detail-Oriented Approach
- Prioritization Skills
Languages
English
Sinhala
Timeline
Order Fulfilment Specialist
Debetrek
01.2025 - Current
Administration Assistant
Draeger
04.2023 - 06.2024
Customer Service Team Member
Coles
11.2021 - 04.2023
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