Summary
Overview
Work History
Education
Skills
Personality Highlights
Disclaimer
Timeline
Generic

Vineela Bezawada

Epping,VIC

Summary

Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.

Overview

5
5
years of professional experience

Work History

Console Operator

BP (Retail)
03.2023 - Current
  • Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problem solving.
  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.
  • Project-oriented team player with solid communication and leadership skills while working closely with the console operating application.
  • Acted as single point of contact for any customer escalation and handled issues effectively by involving all tower leads with timely update to the customer.
  • Taking inbound calls from the customers.
  • Ensure that the data is entered in accordance with the company guidelines.
  • Building customer Relationships and solving queries.
  • Handling objections in a professional manner.
  • Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
  • Collaborated with team members to develop strategies for improving overall console performance and functionality.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.

Customer Care Service

IT LOGIX India PVT.Ltd - India
06.2019 - 02.2023
  • Contacts current and prospective customers regarding enquiries
  • Inbound and outbound calls and emails regarding customer concerns
  • Assisted customers experiencing problems with company service
  • Reviews reports and logs to improve customer service
  • Patience is a big accomplishment here too! Communicating through the phone and via outlook, also paying attention to every single detail in our conversation they give me over the phone
  • Enter new customer information into system, identify and escalate priority issues, route calls.

Education

Bachelor of Science - Computer Science And Programming

Jawaharlal Nehru Technological University(JNTU)
India
2018

Skills

  • Experience with Microsoft Office
  • Excellent Communication skills
  • Highly developed interpersonal and communication skills
  • Strong problem-solving and objection-handling skills
  • Communication abilities
  • Software Installation
  • Customer Service
  • Decision-Making
  • Multitasking and Organization
  • Time Management
  • Programming
  • Inbound phone calls
  • Communicating with clients

Personality Highlights


  • Exceptional communication skills
  • Neat and well-organised and self-Motivated.
  • Multitasking and Time Management
  • Dedicated and reliable.
  • Pro-active person with an eye for detail.
  • Excellent investigation and problem solving skills.
  • Strong multi-tasking skills.
  • Excellent telephone etiquette.
  • Best phone based customer service.
  • Best in face to face customer service.

Disclaimer

I hereby declare that the above given information is true to the best of my knowledge. (B. VINEELA DEVI )

Timeline

Console Operator

BP (Retail)
03.2023 - Current

Customer Care Service

IT LOGIX India PVT.Ltd - India
06.2019 - 02.2023

Bachelor of Science - Computer Science And Programming

Jawaharlal Nehru Technological University(JNTU)

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Vineela Bezawada