Vineela Priyadarshini Savarapu
SYDNEY
Summary
ServiceNow ITSM professional with expertise in Automated Test Framework and integration testing. Developed and executed test cases to validate HRSD processes, enhancing workflow efficiency and data integrity. Actively engaged in Agile methodologies, contributing to quality improvements and successful project outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ServiceNow ATF and Functional Tester
TCS - ServiceNow Transformation program
03.2026 - Current
- Designed, developed, and executed ATF (Automated Test Framework) test cases to validate end-to-end Record Producers in HRSD processes.
- Tested HRSD Record Producers, ensuring accurate form behavior, variable validations, and data submission.
- Automated and validated approval workflows in ATF, including multi-level approvals and routing logic.
- Performed fulfillment testing, ensuring tasks are correctly generated, assigned, and completed as per workflow.
- Validated end-to-end lifecycle of HR cases from submission (Record Producer) to closure.
- Created detailed test scenarios, test cases, and test data based on business requirements and user stories.
- Executed regression test suites during releases to ensure no impact on existing HR processes.
- Identified, logged, and tracked defects, collaborating with developers to ensure timely resolution.
- Verified ServiceNow configurations including workflows, catalog items, UI policies, business rules, and notifications.
- Participated in Agile ceremonies (sprint planning, stand-ups, retrospectives) and contributed to quality improvements.
- Contributed to test automation improvements by identifying areas to increase ATF coverage.
ServiceNow admin
TCS - Ausgrid client
08.2025 - 10.2025
- Responsible for solving requests and Incidents
- Responsible for installation of plugins
- Involved in data migration activities
- Responsible for integration testing
- Responsible for workflow and flow designer fixes
- Responsible and involved with Hi Support ServiceNow team when issues occurred during plugins installation
- Responsible for Service Catalog changes based on the requests.
- Responsible for form customization.
Developer, Tester and Business Analyst
TCS - Sydney Water
04.2024 - 04.2025
- Created management packs, request offerings, and templates to streamline processes.
- Developed and executed PowerShell scripts to automate tasks.
- System Testing and uploading the results in ALM.
- Responsible for understanding the connectivity between the SCSM and Microsoft Identity Management.
- Responsible for deployment from lower to higher environments.
- Responsible for gathering the attributes from MIM architects.
- Created the runbooks and reviewed activities in the templates.
- Engaged with stakeholders to gather and document requirements.
- Responsible for conducting meetings and making sure everyone is in alignment with the requirements and working as per the MPP.
Request fulfillment, Implementation, and Integration
TCS - McKinsey client
07.2023 - 03.2024
- Responsible for writing Business Rules, UI Actions, Client Scripts, UI Policies, Data Policies, UI Macros in Service Now.
- Responsible for Instance Upgrades, Migrations, Change Management.
- Responsible for working on Import Sets, Transform maps.
- Responsible for configuring forms, creating form templates and widget creation in Service Portal.
- Responsible for creating and customizing Tables, Forms and the views.
- Responsible for Form designing, Form layout, Dictionary overrides and Form sections.
- Responsible for creating Performance Analytic Reports, Interactive filters, Content blocks.
- Responsible for creating database views, which are used for creating reports using multiple tables on Service now.
- Responsible for creating real-time reports and dashboards such as case aging, SLAs.
- Responsible for dashboard creation according to persons, read/write access to fields according to roles.
ServiceNow ITSM Developer
HCL Technologies
11.2021 - 02.2022
- Modified and developed applications to meet specific business requirements.
- Created emergency and standard fixes for customer instances, maintaining adherence to schedules and change management protocols.
- Ensured Performance optimization by Identifying, troubleshooting and resolving issues as per the requirements consistently.
- Created Performance Analytics reports to track, visualize KPIs over time and forecasting data based on past performances.
- Test cases developed using Automated Test Frameworks, multiple test runs with parameterized testing to ensure efficiency.
- Collaborate with team leads and architects to explain errors and work together on modifications.
- Planned and created scheduled jobs, entities, field mappings and operations on CMDB.
- Planned and developed a join between multiple tables using database views as security mechanisms by complex queries like self joins, inner and outer joins, inner queries, group by functions.
ServiceNow Developer
TechMahindra
08.2018 - 11.2021
- Responsible for designing, developing, testing, and troubleshooting baseline, custom applications.
- Responsible for working on the back end in SQL databases and on client and server side in Javascript, HTML and CSS.
- Responsible for deriving logical specifications by identifying attributes, entities and their relationships with business requirements.
- Responsible for implementing physical characteristics on describing logical data model implementations in databases as per technical constraints.
- Integrated with third party tools using REST method.
- Responsible for creating workflows to trigger, activate, process flows and actions, and improve efficiency.
- Software backups and recovery schedules are defined, tracking the issues and risks while the software is being upgraded.
- Ensuring data integrity by securing data with ACLs on every record and their fields.
- Involved in Automation of test cases to reduce manual intervention.
Support and NOC Engineer
Wipro Technologies
08.2016 - 08.2018
- Installed, configured, and updated XenApp and XenDesktop environments.
- Troubleshot and resolved technical issues related to Citrix applications.
- Maintained and managed Citrix applications, ensuring stable and efficient operations.
- Installed, optimized, and administered Windows Server environments.
- Managed and maintained Windows systems to ensure high availability.
- Trained users on Citrix applications, facilitating adoption and effective utilization.
- Developed technical solutions that improved operational effectiveness within the organization.
- Coordinated and communicated system changes to stakeholders, ensuring alignment and understanding.
- Monitored complex systems, including Citrix infrastructure, servers, and network alerts.
- Conducted daily oversight of server and network health, escalating issues to appropriate teams.
- Followed up with concerned teams to ensure timely incident resolution.
- Initiated and managed system incidents and major incidents.
- Supported EOQ (End-of-Quarter) activities and live operations in tools such as ServiceNow and BMC.
- Utilized monitoring platforms including SAP, Salesforce, SCOM, Sitescope, NNMI, BSM, Director, OneBug, and Alchemy.
- Created and managed Salesforce user accounts, including assigning permission sets for sales and non-sales teams.
Education
Bachelor of Technology - Electronics And Communications Engineering
GITAM University
Visakhapatnam04-2026
Skills
- ServiceNow ATF
- Automated Testing
- User Acceptance Testing
- Integration testing
- AI Testing
- Agile Methodology
- Microsoft SCSM
- SCSM console
- Microsoft Identity Manager
- Manual test case preparation
- Microsoft Excel
- Business Connect
Certification
- Certified Implementation Specialist (CIS)- IT Service Management
- Service Now Certified System Administrator (CSA)
Timeline
ServiceNow ATF and Functional Tester
TCS - ServiceNow Transformation program
03.2026 - Current
ServiceNow admin
TCS - Ausgrid client
08.2025 - 10.2025
Developer, Tester and Business Analyst
TCS - Sydney Water
04.2024 - 04.2025
Request fulfillment, Implementation, and Integration
TCS - McKinsey client
07.2023 - 03.2024
ServiceNow ITSM Developer
HCL Technologies
11.2021 - 02.2022
ServiceNow Developer
TechMahindra
08.2018 - 11.2021
Support and NOC Engineer
Wipro Technologies
08.2016 - 08.2018
Bachelor of Technology - Electronics And Communications Engineering
GITAM University