Vineet Rajpal
Melbourne
Summary
Dynamic customer service professional with a proven track record at Woolworths Group, excelling in active listening and critical thinking. Co-founded Kryptronix, enhancing client satisfaction through tailored tech solutions. Proficient in Microsoft Excel and data entry, I thrive in fast-paced environments, consistently delivering exceptional results and fostering positive team dynamics.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/ Team Member
Woolworths Group
10.2024 - Current
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
RSA/ Bartender
Delaware North
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Founding Member
Kryptronix
03.2022 - 05.2023
- Co founded Kryptronix with fellow founders to
establish a successful startup specializing in custom-built
gaming and workstation PCs - Provided expert guidance to clients regarding computer
hardware and software configurations, offering tailored
recommendations based on clients' individual needs - Developed and implemented streamlined processes for
hardware and software installation, configuration, and
troubleshooting, resulting in improved customer satisfaction
and good feedbacks - Communicated effectively with clients and colleagues,
delivering clear and concise technical advice and ensuring
smooth project completion - Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
Education
Masters Of Business Analytics - Business Analytics-Finance
Deakin University
Melbourne, VIC07-2025
Bachelors Of Technology - Electronics And Communications Engineering
Vellore Institute of Technology
India, Vellore04-2022
Skills
- Active listening
- Customer relations
- Critical thinking
- Data entry
- Microsoft Excel
- Computer proficiency
Timeline
Customer Service Representative/ Team Member
Woolworths Group
10.2024 - Current
RSA/ Bartender
Delaware North
05.2024 - Current
Founding Member
Kryptronix
03.2022 - 05.2023
Masters Of Business Analytics - Business Analytics-Finance
Deakin University
Bachelors Of Technology - Electronics And Communications Engineering
Vellore Institute of Technology
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