Vineet Thakral
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coles Express
11.2021 - Current
- Maintained clean and orderly work station.
- Built trustful relationships with customers to encourage return visits.
- Facilitated sales of services and goods.
- Maintained inventory of all saleable items.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping appropriate fuel.
Retail Assistant
Tarocash
10.2019 - 09.2021
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Relationship Manager
Nexa Maruti Suzuki Showroom
06.2017 - 08.2019
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
Senior Practitioner
Concentrix Daksh
06.2016 - 04.2017
- Assisted with conflict resolution during partnership negotiations and acquisitions while working for Amazon.in
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Assisted clients with product questions to facilitate online ordering process.
Education
Diploma in Financial Counselling
AIPC
Melbourne, VIC11.2024
MBA - Marketing And Human Resources
Guru Jambheshwar University
Hisar (India)03.2016
BBA - Business Management
D.N.College
Hisar (India)03.2014
Skills
- Understanding Customer Needs
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Engaging with Diverse Customers
- Retail Sales Customer Service
- Customer Relations
- Managing Multiple Tasks
- Courteous with Strong Service Mindset
- Engaging with Diverse Customers
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Full Professional
Urdu
Full Professional
Certification
Responsible of Service Alcohol.
Heavy Vehicle Victorian Driver licence
Timeline
Customer Service Representative
Coles Express
11.2021 - Current
Retail Assistant
Tarocash
10.2019 - 09.2021
Relationship Manager
Nexa Maruti Suzuki Showroom
06.2017 - 08.2019
Senior Practitioner
Concentrix Daksh
06.2016 - 04.2017
Diploma in Financial Counselling
AIPC
MBA - Marketing And Human Resources
Guru Jambheshwar University
BBA - Business Management
D.N.College
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