VINH QUACH
Melbourne,VIC
Summary
Resilient professional with 13+ years of diverse experience and a background in overcoming immigration challenges. Bilingual in English, Vietnamese, Cantonese, and Teochew, with strong customer service, communication, and problem-solving skills. Proven track record in fast-paced environments and enhancing operational efficiency
Overview
13
13
years of professional experience
Work History
Medical Courier
Vdeliver pty Ltd
Melbourne, VIC
04.2023 - Current
- Timely Deliveries: Ensure prompt and urgent delivery of medicines, meeting deadlines and addressing emergencies.
- Customer Service: Confirm receipt of medications, handle supplies with care, and provide excellent service.
- Communication and Compliance: Keep clients and staff updated, follow safety guidelines, and maintain accurate records.
Medical Courier Contractor
Vdeliver pty Ltd (with Toll)
Keysborough, VIC
11.2019 - 03.2023
- Commitment and Dependability: Consistently met delivery targets and showed up for work reliably, ensuring timely and accurate deliveries.
- Work Ethic and Efficiency: Met deadlines, managed tasks well, and prioritized urgent deliveries while providing excellent customer service.
- Resilience and Satisfaction: Handled challenges with determination, maintained high customer satisfaction, and communicated effectively about delays.
Courier Franchisee
Fastway Courier
Port Melbourne, VIC
09.2018 - 10.2019
- Franchise Operations Management: Successfully managed operations, consistently meeting and exceeding daily targets.
- Delivery Accuracy and Efficiency: Ensured prompt and accurate deliveries, effectively addressing customer needs.
- Customer Satisfaction: Maintained high satisfaction levels through diligent and professional service.
Store Manager & Barista
Bon Bon Bakery
Dandenong, VIC
04.2017 - 09.2018
- Store Operations Management: Oversaw opening and closing, cash handling, and daily cleaning.
- Customer Service and Sales: Excelled in customer service and barista duties, boosting sales and customer loyalty.
- Staff Training and Supervision: Trained and supervised staff to ensure efficient operations and high service standards.
Pharmacy Assistant
Lim’s Pharmacy
Springvale, VIC
07.2016 - 06.2017
- Multilingual Customer Service: Provided excellent service in English, Vietnamese, and Cantonese.
- Stock Management: Handled inventory, including rotating and discarding expired items.
- Pharmaceutical Assistance: Assisted with pharmaceutical needs, contributing to high customer satisfaction.
Store Manager
Roll’d
Southland, VIC
04.2013 - 07.2016
- Promotion and Oversight: Advanced from Cashier to Store Manager, overseeing all store operations.
- Staff Management and Training: Developed work rosters, trained new staff, and handled banking responsibilities.
- Customer Service and Store Maintenance: Maintained high standards of service and cleanliness, driving business growth.
Cashier
The Big Watermelon
Wantirna South, VIC
04.2011 - 07.2013
- Cash Transactions and Customer Service: Managed cash transactions accurately and provided efficient, friendly customer service.
- Stock Inventory and Store Maintenance: Assisted with inventory management, stocked shelves, and performed daily store maintenance tasks.
Education
Certificate II in Community Pharmacy - pharmacy operations and customer care
Pharmaceutical Society of Australia
Parkville, VIC06.2017
Certificate IV in Hospitality - hospitality management
Holmesglen Glen Waverley Campus
Glen Waverley, VIC07.2014
College -
Keysborough Secondary College Acacia Campus
Keysborough, VIC11.2012
Skills
- Certificate II in Community Pharmacy
- Certificate IV in Hospitality
- First Aid Certificate
- Barista Expertise
- Management and Supervisory Skills
- Proficiency in Microsoft Office Software
- Experience with POS Systems
- Driving license(vehicle & motorcycle)
Languages
- English
- Vietnamese
- Cantonese
- Teochew
Timeline
Medical Courier
Vdeliver pty Ltd
04.2023 - Current
Medical Courier Contractor
Vdeliver pty Ltd (with Toll)
11.2019 - 03.2023
Courier Franchisee
Fastway Courier
09.2018 - 10.2019
Store Manager & Barista
Bon Bon Bakery
04.2017 - 09.2018
Pharmacy Assistant
Lim’s Pharmacy
07.2016 - 06.2017
Store Manager
Roll’d
04.2013 - 07.2016
Cashier
The Big Watermelon
04.2011 - 07.2013
Certificate II in Community Pharmacy - pharmacy operations and customer care
Pharmaceutical Society of Australia
Certificate IV in Hospitality - hospitality management
Holmesglen Glen Waverley Campus
College -
Keysborough Secondary College Acacia Campus
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