Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vinh Phuoc Pham

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Summary

Dynamic leader with a proven track record at Pham Bakery & Cafe, enhancing customer engagement and streamlining operations. Expert in menu development and staff supervision, I've significantly improved sales performance and operational efficiency. Skilled in business planning and marketing, my approach boosts profitability and fosters community relationships, ensuring compliance and high repeat business rates.

Overview

5
5
years of professional experience

Work History

Restaurant Owner

Pham Bakery & Cafe
08.2024 - Current
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.

Broker Associate

Rescue Lending
11.2023 - 08.2024
  • Ensured accuracy of all documentation, reducing errors and expediting the closing process.
  • Mentored junior brokers, sharing industry expertise and best practices for career growth and development.
  • Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
  • Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
  • Conducted comprehensive financial assessments to determine borrower eligibility for various loan programs, optimizing client outcomes.

Food and Beverage Attendant

Conservatory
08.2023 - 08.2024
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Provided guests with information about menu items, specials and promotions to provide quality service.

Food & Beverage Attendant

Crown Melbourne
01.2023 - 08.2023
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.

Sushi Cook

Sushi Sushi
01.2022 - 01.2023
  • Participated in special events catering opportunities showcasing the restaurant''s unique offerings to new audiences.
  • Prepared high-quality seafood, rice and ingredients for sushi.
  • Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.

Restaurant Waiter

Blue Bamboo
01.2020 - 01.2020
  • Maintained clean and organized dining areas for optimal guest experience.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Diploma - Accouting

RMIT University
Melbourne, VIC
11-2023

Certificate IV - Music Production

Braybrook College
Braybrook, VIC
11-2022

Certificate IV - Hospitality Management

William Angliss Institute of TAFE
Melbourne, VIC
11-2021

Skills

  • Menu development
  • Staff Supervision
  • Business Planning
  • Customer Engagement
  • Small business operations
  • Business marketing

Languages

Vietnamese
Native or Bilingual
English
Professional Working

Timeline

Restaurant Owner

Pham Bakery & Cafe
08.2024 - Current

Broker Associate

Rescue Lending
11.2023 - 08.2024

Food and Beverage Attendant

Conservatory
08.2023 - 08.2024

Food & Beverage Attendant

Crown Melbourne
01.2023 - 08.2023

Sushi Cook

Sushi Sushi
01.2022 - 01.2023

Restaurant Waiter

Blue Bamboo
01.2020 - 01.2020

Diploma - Accouting

RMIT University

Certificate IV - Music Production

Braybrook College

Certificate IV - Hospitality Management

William Angliss Institute of TAFE

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Vinh Phuoc Pham