Vinicius De Azevedo
Darlinghurst
Summary
Recent college graduate with an Advanced Diploma in Marketing and Communications and Bachelor's degree in Public Relations, offering a unique blend of academic knowledge and practical experience. Extensive background as a Customer Service Coordinator, resulting in refined interpersonal skills and a strong commitment to delivering exceptional customer experiences. A passion for exploring diverse communication strategies and effectively engaging audiences. Eager to leverage skills and dedication to creative and analytical storytelling in a dynamic marketing role.
Overview
8
8
years of professional experience
Work History
Customer Service Coordinator
Toby's Estate Coffee Roasters
10.2022 - Current
- Managed wholesale and online customer database for a coffee roasting business.
- Handled responsibilities of addressing customer needs in wholesale and e-commerce settings.
- Managed order placements alongside payment processing and logistics setup.
- Ensured team maintained eagerness in helping online and wholesale customers at required times.
- Streamlined distribution processes tailored to B2B and ecommerce markets.
Customer Service Team Member
Information Planet Australia
02.2022 - 10.2022
- Facilitated student success through comprehensive support services in Australia.
- Facilitated student orientation by managing school information, documentation, and job-seeking processes.
- Planned promotional activities focused on increasing awareness of Information Planet services.
- Formulated strategies to enhance customers' visibility on social platforms.
- Produced campaign content for various media channels.
- Assisted international students throughout their journey in Australia.
Content Creator (internship)
Conjunto Comunicação
07.2017 - 08.2018
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
- Wrote content for website, social media and offline campaigns.
- Managed social media accounts, resulting in increased brand visibility and engagement.
- Enhanced customer engagement with compelling social media content, online and offline communications.
- Increased brand visibility by developing and implementing targeted social media strategies.
Education
Advanced Diploma of Marketing and Communication - Marketing
AUSTRALIAN PACIFIC COLLEGE
Sydney, NSW09.2024
Diploma of Leadership and Management -
AUSTRALIAN PACIFIC COLLEGE
Sydney, NSW09.2021
Bachelor of Public Relations - Communications
FEDERAL UNIVERSITY OF RIO GRANDE DO SUL
Porto Alegre, Brazil08.2018
Skills
- Microsoft outlook, word, and Excel
- Work prioritization
- Administrative support
- Problem-solving
- Excellent time management skills
- Continuous improvement
- Exceptional interpersonal communication
- Relationship building
- Schedule management
- Customer relations
- Meticulous attention to detail
- Customer service excellence
- Account management
- Documentation skills
- Complaint handling
- Customer focus
Timeline
Customer Service Coordinator
Toby's Estate Coffee Roasters
10.2022 - Current
Customer Service Team Member
Information Planet Australia
02.2022 - 10.2022
Content Creator (internship)
Conjunto Comunicação
07.2017 - 08.2018
Advanced Diploma of Marketing and Communication - Marketing
AUSTRALIAN PACIFIC COLLEGE
Diploma of Leadership and Management -
AUSTRALIAN PACIFIC COLLEGE
Bachelor of Public Relations - Communications
FEDERAL UNIVERSITY OF RIO GRANDE DO SUL
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