Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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VINICIUS ROGERIO LIMA DOS SANTOS

VINICIUS ROGERIO LIMA DOS SANTOS

Sydney,NSW

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

12
12
years of professional experience

Work History

Restaurant Waiter

AUSTRALIAN TURF CLUB
09.2022 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Baverage/Food Waiter

Merivale Group
09.2022 - Current
  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
  • Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
  • Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.

Relationship Manager

Bradesco Bank
05.2012 - 03.2022
  • I started my banking career as a clerk and continued growing and developing as a professional until I reached the position of relationship manager
  • My main competencies were besides customer service and support to individuals and companies, credit and investment operations, I was responsible for a service desk within a public sector company.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Participated in staff meetings to discuss innovative strategies to improve services.

Staff

Group Virazóm
  • Reception, coordination support, responsible for organizing presentations at graduations and corporate events, setting up the hall and guest list.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Assisted with onboarding new staff members, providing orientation and support.

Education

Project Management

AUSTRALIAN PACIFIC COLLEGE
Sydney, NSW
10.2024

Strategic Management of People -

Estacio
05.2018

Administration -

Moura Lacerda University Centre
12.2014

Skills

  • Ability to work under pressure and multitask
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Customer Relations
  • Administrative Support
  • Proactive
  • Escalation Handling
  • Document Verification
  • Strong teamwork

Languages

Portuguese
Native or Bilingual
English
Professional Working
Spanish
Elementary

Timeline

Restaurant Waiter

AUSTRALIAN TURF CLUB
09.2022 - Current

Baverage/Food Waiter

Merivale Group
09.2022 - Current

Relationship Manager

Bradesco Bank
05.2012 - 03.2022

Staff

Group Virazóm

Project Management

AUSTRALIAN PACIFIC COLLEGE

Strategic Management of People -

Estacio

Administration -

Moura Lacerda University Centre

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