Vinod Kapur
Rostrevor 5073,Australia
Summary
Dental receptionist with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Dental Receptionist
Paragon Medical and Dental Centre
Modbury, SA
03.2024 - Current
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Prepared correspondence letters for insurance companies related to claims processing.
- Managed front desk operations including scheduling appointments, collecting payments.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Verified patient's eligibility for benefits under various insurance plans.
- Collected payments from patients in accordance with established policies and procedures.
- Assisted in the maintenance of dental equipment and supplies inventory.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Processed referrals to specialists when required by the dentist.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Monitored supply levels within the office and ordered new materials as needed.
Dental Assistant
Paragon Medical and Dental Centre
Modbury, SA
06.2023 - Current
- Sterilized instruments according to established guidelines and protocols.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Took digital X-rays of teeth using radiographic equipment.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Maintained a neat, clean and organized environment throughout the office.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Kept accurate records of dental treatments provided for each patient's visit.
- Conducted routine maintenance of equipment used in dentistry operations.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Educated patients on proper oral hygiene techniques and habits.
- Educated patients on treatment procedures and post-procedure home care.
- Laid out dental instruments and equipment before procedures.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Conducted dental cleanings and checked teeth for cracked fillings.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Kept track of treatment information in patient records.
- Prepared bills and completed insurance forms using system software.
Education
Bachelor's of Dental Surgery - Dentistry (Pre-Dentistry)
PGI Rohtak
Rohtak, Haryana (India)10-2015
Skills
- Payment Processing
- Administrative Support
- Mail Sorting and Distribution
- Office Opening and Closing
- Phone and Email Etiquette
- Dental Terminology
- Treatment room setup
- Patient Relations
- Patient Scheduling
- Patient Flow Management
- Records Management
- Billing Procedures
- Incoming Call Reception
- Appointment confirmation
- Dental Radiography
- Patient documentation
- Confidentiality
Languages
Hindi
Full Professional
Certification
- Registered Dentist in India
Timeline
Dental Receptionist
Paragon Medical and Dental Centre
03.2024 - Current
Dental Assistant
Paragon Medical and Dental Centre
06.2023 - Current
Bachelor's of Dental Surgery - Dentistry (Pre-Dentistry)
PGI Rohtak
- Registered Dentist in India
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