Vinod Mulla

Serviced downhole tools, conducting current and pressure tests for quality assurance.

• Analyzed complex issues to identify root causes of system failures.
• Tested, debugged, and repaired defective components to restore functionality.
• Maintained detailed records of all work performed for quality control purposes.
• Installed and configured new equipment according to specifications.
• Provided technical support to field engineers through remote communication methods.
• Implemented product upgrades based on workflow analysis.

Advised community groups and healthcare workers on Covid-19 issues and regulations.

Consulted with consumers regarding Covid-19 vaccination rollout and related queries.

Coordinated vaccine bookings through COVAX for Sydney local health district residents.

Resolved booking system issues for callers and liaised with IT support for solutions.

Provided updates on Covid outbreaks and government regulations to the public.

Informed callers about Covid test centers and domestic/international travel restrictions.

Communicated lockdown restrictions clearly to affected individuals when necessary.

Participated in team planning and discussions, ensuring adherence to administrative decision-making principles.

Executed ground handling services for Air Canada, ensuring operational efficiency.

Coordinated airbridge operations for flight arrivals and departures.

Collaborated with ground and traffic controllers to maintain safety protocols.

Checked-in passengers, verifying travel documents and information.

Assisted passengers with travel-related inquiries and requirements.

Greeted passengers and provided clear boarding instructions.

Communicated flight gate numbers to passengers promptly.

Ensured compliance with federal guidelines for carry-on baggage.

Checked in passengers for Emirates flights efficiently.

Provided detailed ticket information to enhance passenger understanding.

Assisted passengers with inquiries regarding lost or delayed baggage.

Made flight departure announcements at the gate for clear communication.

Supported disabled passengers and unaccompanied minors as needed.

Verified passenger allergies to ensure safe meal options.

Reviewed medical documents to confirm travel fitness.

Delivered comprehensive travel information to all passengers.

Ensured compliance with food safety standards throughout kitchen operations.

Delivered exceptional catering services for Business and First-class passengers.

Maintained accurate food records and conducted regular temperature logs.

Managed inventory through efficient ordering and stock replenishment.

Trained new staff and maintained all kitchen equipment.

Collaborated with team members to align with shift workloads.

Coordinated effectively with higher management and departmental teams.

Prepared diverse meals for breakfast, lunch, and dinner services.

Delivered exceptional customer service through efficient console handling and issue resolution.

Executed informed decision-making by considering all relevant factors.

Addressed customer inquiries with professionalism via phone and in-person assistance.

Ensured optimal store presentation through effective visual merchandising and inventory management.

Monitored fuel levels and conducted dips to maintain fuel quality.

Managed transaction accuracy and security to safeguard store assets.

Optimized store profitability by implementing operational excellence and loss prevention strategies.

Established operational policies and managed back-office administration for streamlined processes.

Resolved technical issues for HP laptop customers through effective call handling.

Built rapport with customers, actively listening and addressing individual needs.

Achieved 100% First Call Resolution through diligent problem-solving.

Contributed to team success by collaborating with colleagues across various tasks.

Maintained attention to detail while collecting accurate customer data for assistance.

Served as a Subject Matter Expert, providing guidance and support to teammates.

Met sales targets for services and software through strategic upselling efforts.

Gathered customer satisfaction feedback on 90% of interactions to ensure quality service.