Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic
Vinod Prabhakaran

Vinod Prabhakaran

Melbourne,VIC

Summary

Results-driven DevOps Engineer with a proven track record, adept in CI/CD pipelines and cloud infrastructure. Spearheaded the migration to GitHub Actions, enhancing automation efficiency and reducing build times. A collaborative leader, skilled in project planning and patch management, fostering team productivity while ensuring robust security practices.

Overview

13
13
years of professional experience
1
1
Certification

Work History

DevOps Engineer

iSelect
Melbourne, Victoria
07.2024 - Current
  • Successfully migrated CI/CD pipelines from Jenkins to GitHub Actions, improving automation efficiency and reducing build times.
  • Led the team as the Lead Engineer, and worked with internal and consultant teams to consolidate two platforms into one unified cloud platform.
  • Streamlined development workflows by leveraging GitHub Actions' native integration with repositories, enhancing visibility and developer collaboration.
  • Rewrote and optimised legacy Jenkins pipelines into modular GitHub workflows, ensuring scalability and maintainability.
  • Led the organisation-wide rollout of Automox for endpoint patch management, ensuring compliance and reducing critical vulnerabilities.
  • Designed and implemented policies for automated patching across Windows and Linux servers, improving security posture and reducing manual effort.
  • Collaborated with IT and security teams to ensure seamless deployment, minimising disruptions to end users, and achieving 100% adoption within 2 weeks.
  • Improved infrastructure automation and security by integrating tools like Automox and modernising CI/CD pipelines, resulting in faster releases and improved operational efficiency.
  • Provided training sessions for developers and IT teams on new workflows post-migration to ensure smooth transitions and adoption.
  • Coordinated cross-team project planning for infrastructure improvements, balancing priorities, and aligning deliverables with business goals.
  • Designed onboarding programs to train new starters, providing comprehensive knowledge on CI/CD pipelines, patch management tools, and infrastructure-as-code (IaC) practices.
  • Acted as a mentor to junior team members, fostering a collaborative environment and accelerating team productivity.
  • Worked with Azure DevOps Boards and Azure Repos to manage delivery workflows.
  • Involved in the Okta redesign initiative to enable secure cross-organisation access from scratch.

Cloud Engineer

VLine
Melbourne
02.2024 - 07.2024
  • Responsible for the management and ongoing maintenance of V/Line's AWS infrastructure with an Emphasis on adherence to the corporate information security framework
  • Ensuring that systems are safe and secure against cybersecurity threats
  • Automating testing frameworks for applications and infrastructure Inventory, capacity, billing, and tag management.
  • Work with software developers and software engineers to ensure that work follows established development and deployment processes and works as intended
  • Responsible for the management and execution of Patch Management tasks
  • Respond and troubleshoot operational issues and resolve production alerts
  • Provide support for after-hours infrastructure issues

AWS Cloud Engineer

PEXA
Melbourne
03.2020 - 11.2023
  • Manage and Maintain cloud-based solutions using AWS services such as EC2, S3, RDS, VPC, IAM, Route 53, CloudWatch, Cloud Trail, CloudFormation templates and Terraform.
  • Monitor system performance and create CloudWatch alarms for critical metrics. Perform security assessments and implement Security best practices, including IAM roles and policies for user management and access control.
  • Work with development teams to troubleshoot issues and optimize application performance. Implement and maintain high availability and disaster recovery solutions for critical applications and databases.
  • Perform security assessments and implement security controls such as encryption, access control, and monitoring.
  • Collaborate with cross-functional teams to deliver projects within timelines and budget. Troubleshoot and resolve issues related to cloud-based resources. Participate in on-call rotation and after-hours support.
  • Achievements: Successfully updated Lambda function running on an older version of Python to a supported version, resulting in keeping the ongoing support from AWS
  • Successfully upgraded Confluence, Jira, Bitbucket, and Bamboo to continue support from Atlassian.
  • Successfully migrated Bitbucket repositories from Bitbucket to GitHub, this included linking different bamboo jobs as well. Migrated multiple repositories using Kubernetes platform to GitHub.
  • Successfully upgraded multiple clusters used by different squads using an older version of Kubernetes to the latest version.
  • Successfully replaced Signal FX metrics collector with Splunk Otel Collector across all clusters used by different squads.
  • Created the latest version of Windows server Foundation AMI, which resulted in upgrading the Windows servers which was running an unsupported version of the server OS.
  • Helped and trained the infrastructure team to manage their own server infrastructure and remove their dependency on the Cloud team.

Systems Engineer

PEXA
Melbourne
07.2018 - 03.2020
  • Developed and tested the installation of company-wide servers for printing, file storage and applications. Planned, implemented and integrated updated system-oriented projects.
  • Defined technical integration strategy and developed integration plans. Spearheaded server infrastructure development, quality control, staging and production operations.
  • Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting. Led cross-functional teams in projects.
  • Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters.
  • Identified departmental needs and made suggestions regarding technical direction.
  • Researched industry trends to uncover the latest technologies for use in infrastructure deployments.
  • Coordinated and enhanced existing databases and established new databases as part of an infrastructure uplift initiative.
  • Kept users informed about issue resolution progress and provided updated estimated resolution times on an ongoing basis.
  • Intermediate level understanding of automation concepts Created technical documentation for use in training manuals and support materials.
  • Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.

IT Support Specialist

PEXA
Melbourne
09.2017 - 07.2018
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Devised incisive workarounds and resolutions for user problems. Responded to support tickets within SLA to improve customer service.
  • Maintained composure and patience in times of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Created user documentation and manuals for use in training classes and onboarding sessions.

IT Service and System Support Officer

Australian Financial Complaints Authority
Melbourne
07.2014 - 09.2017
  • Created a new desktop image.
  • Responded to tickets without breaching SLA.
  • Managed and maintained printer fleet.
  • Provided exceptional support to staff. Provided application support.
  • Created documentation for end users.

Help Desk Support Officer

Melbourne Institute of Technology
Melbourne
01.2013 - 06.2014
  • Provided support to over 1000 students and and 100 staff.
  • Maintained desktop fleet. Maintained printer fleet.
  • Provided after-hours support.
  • Provided application support to students and staff.
  • Created and Maintained documentation for staff and students.

Education

Master of Networking - Information Technology

Melbourne Institute of Technology
Melbourne, VIC
12.2012

Bachelor of Electrical and Electronics Engineering -

Jeppiaar Engineering College
Chennai
08.2010

High School Diploma -

St. Michaels Academy
Chennai
03.2006

Skills

  • CI/CD pipelines
  • Cloud infrastructure
  • Infrastructure automation
  • Patch management
  • Project planning
  • Azure Dev Ops
  • GitHub
  • Cloudformation
  • AWS
  • Python
  • Github Actions
  • Terraform
  • Okta

Certification

  • Kubernetes and Cloud native Associate, Cloud Native COmputing Foundation April 2023
  • Solutions Architect, AWS June 2020
  • Cloud Practioner, AWS June 2019

Hobbies and Interests

Professional Emcee, Cricket, Badminton, Table Tennis

Timeline

DevOps Engineer

iSelect
07.2024 - Current

Cloud Engineer

VLine
02.2024 - 07.2024

AWS Cloud Engineer

PEXA
03.2020 - 11.2023

Systems Engineer

PEXA
07.2018 - 03.2020

IT Support Specialist

PEXA
09.2017 - 07.2018

IT Service and System Support Officer

Australian Financial Complaints Authority
07.2014 - 09.2017

Help Desk Support Officer

Melbourne Institute of Technology
01.2013 - 06.2014

Master of Networking - Information Technology

Melbourne Institute of Technology

Bachelor of Electrical and Electronics Engineering -

Jeppiaar Engineering College

High School Diploma -

St. Michaels Academy

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Vinod Prabhakaran