Vinodh Landa
Melbourne,VIC
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving abilities.
Overview
2
2
years of professional experience
Work History
Customer Service
Sarvanaa Melbourne
06.2023 - 02.2024
- Provided outstanding customer service.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer satisfaction.
- Directed cleaning, restocking, and customer service activities.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Established strong relationships with vendors, negotiating favourable pricing agreements on supplies and equipment necessary for daily operations.
- Improved overall revenue growth through upselling techniques, personalized services, and targeted promotions for guests.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
Junior Engineer
IGreenData Pvt Ltd
09.2021 - 06.2023
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Evaluated existing systems and processes to identify areas for improvement, leading to increased operational efficiency across projects.
- Collaborated with engineering team to determine project specifications.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Education
Master of Science - Information Technology
Federation University Australia
Ballarat, VIC12.2020
Skills
- Computer Proficiency
- Microsoft Office Suite
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Ability to work in a Team
Timeline
Customer Service
Sarvanaa Melbourne
06.2023 - 02.2024
Junior Engineer
IGreenData Pvt Ltd
09.2021 - 06.2023
Master of Science - Information Technology
Federation University Australia