VINOD KUMAR UPPALA
Thornlie,WA
Summary
A performance-oriented Business Analyst with proven stakeholder management skills and diverse experience in supporting insurance and claims processing over a period of 5 years. Having worked as a Claims Specialist in the earlier years of my career has helped me gain in-depth knowledge of the business processes and procedures. I am committed to conducting elaborate evaluations and simplifying work procedures. I have been instrumental in achieving significant operational efficiencies, team productivity gains, and improved customer satisfaction across a broad range of correspondence and projects.
Overview
7
7
years of professional experience
Work History
Marketing and Communications Retail Manager
Spicy Mart
01.2024 - 08.2024
- Boosted brand awareness by developing and executing strategic marketing plans.
- Coordinated community outreach efforts to establish positive brand reputation within the local market.
- Collaborated with cross-functional teams for successful product launches and promotional events.
- Fostered strong relationships with vendors for mutually beneficial partnerships in promotional activities.
customer service
CSR at Oporto
04.2019 - 12.2023
- Maintained high standards of, during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Assisted management with inventory control and stock ordering
- Resolved complaints promptly and professionally
IT Business Analyst
SyngyMAXIM
03.2017 - 05.2018
- Managed projects from inception through completion, consistently delivering on-time and within budget constraints.
- Facilitated seamless integration of new technologies into existing infrastructure, minimizing disruption to daily operations.
- Provided expert consultation on best practices for IT systems usage, enabling clients to achieve their goals more efficiently.
Education
Masters In Information And Communication Technolog -
University of the Sunshine Coast
SydneyB.Tech -
ACE Engineering College
HyderabadSkills
- Network and Technology Management
- Microsoft Excel
- Visio
- Relational Database Systems
- Innovation Management
- Data Analytics
- JIRA
- Confluence
- Agile Methodologies
- Data Analysis
- Gap Analysis
- SDLC
- Relational Databases
Timeline
Marketing and Communications Retail Manager
Spicy Mart
01.2024 - 08.2024
customer service
CSR at Oporto
04.2019 - 12.2023
IT Business Analyst
SyngyMAXIM
03.2017 - 05.2018
B.Tech -
ACE Engineering College
Masters In Information And Communication Technolog -
University of the Sunshine Coast
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