VINOD KUMAR REDDY MALLU
United Petrol Station
60 AVONMORE AVENUE PAYNEHAM SOUTH,SA
3
years of professional experience
1
Certification
Adept at handling high-stress situations and resolving customer complaints with empathy, I significantly enhanced loyalty at United Petrol Station. My tenure at Tech Mahindra Ltd. was marked by leveraging analytical thinking and Microsoft Excel skills to improve software quality and user experience, demonstrating a commitment to excellence and a results-driven approach.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Work History
Customer Service Representative
6 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Software Engineer
1 Year 11 Months- Analyzed proposed technical solutions based on customer requirements.
- Conduct Accessibility Testing: Evaluate digital products for compliance with accessibility standards (e.g., WCAG) and ensure compatibility with assistive technologies. Identify and document accessibility issues, providing recommendations for improvement
- Perform Quality Assurance Testing: Design and execute test cases for software applications to assess functionality, performance, and usability. Track and report bugs, working closely with development teams to ensure high-quality releases.
- Enhanced user experience with intuitive interface design and responsive web applications.
Education
MASTER OF BUSINESS ANALYTICS
Skills
Customer Service
Problem-solving abilities
Data Entry
Money handling abilities
Microsoft Excel
Product Knowledge
Administrative Support
Quality Control
Multitasking
Organizational Skills
Analytical Thinking
Certification
Responsible service Alcohol
Reading books
- Escaping into Fantasy Worlds: I enjoy reading fantasy novels for their imaginative worlds and magical elements. These books offer a refreshing escape from reality and allow me to explore new and creative universes.
- Delighting in Comics: Comics captivate me with their unique blend of visual art and storytelling. The dynamic illustrations and engaging narratives bring characters and adventures to life in a way that’s both entertaining and visually stimulating.
- Thrilling Adventures: Adventure books appeal to my sense of excitement and exploration. I love following characters on their daring quests, discovering new lands, and facing thrilling challenges.
- Embracing Drama: Drama novels resonate with me through their deep emotional storytelling and complex characters. I appreciate the exploration of human experiences and the powerful themes that drama books often present.
Timeline
Customer Service Representative
United Petrol Station
01.2024 - 07.2024Read More
Software Engineer
Tech Mahindra Ltd.
09.2021 - 08.2023Read More
THE UNIVERSITY OF ADELAIDE
MASTER OF BUSINESS ANALYTICS
Read More