Summary
Overview
Work History
Education
Skills
Certification
Reading books
Timeline
Generic

VINOD KUMAR REDDY MALLU

60 AVONMORE AVENUE PAYNEHAM SOUTH,SA

Summary

Adept at handling high-stress situations and resolving customer complaints with empathy, I significantly enhanced loyalty at United Petrol Station. My tenure at Tech Mahindra Ltd. was marked by leveraging analytical thinking and Microsoft Excel skills to improve software quality and user experience, demonstrating a commitment to excellence and a results-driven approach.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

United Petrol Station
01.2024 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Software Engineer

Tech Mahindra Ltd.
09.2021 - 08.2023
  • Analyzed proposed technical solutions based on customer requirements.
  • Conduct Accessibility Testing: Evaluate digital products for compliance with accessibility standards (e.g., WCAG) and ensure compatibility with assistive technologies. Identify and document accessibility issues, providing recommendations for improvement
  • Perform Quality Assurance Testing: Design and execute test cases for software applications to assess functionality, performance, and usability. Track and report bugs, working closely with development teams to ensure high-quality releases.
  • Enhanced user experience with intuitive interface design and responsive web applications.

Education

MASTER OF BUSINESS ANALYTICS -

THE UNIVERSITY OF ADELAIDE
NORTH TERRACE CAMPUS ADELAIDE SA
07.2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Data Entry
  • Money handling abilities
  • Microsoft Excel
  • Product Knowledge
  • Administrative Support
  • Quality Control
  • Multitasking
  • Organizational Skills
  • Analytical Thinking

Certification

Responsible service Alcohol

Reading books

  • Escaping into Fantasy Worlds: I enjoy reading fantasy novels for their imaginative worlds and magical elements. These books offer a refreshing escape from reality and allow me to explore new and creative universes.
  • Delighting in Comics: Comics captivate me with their unique blend of visual art and storytelling. The dynamic illustrations and engaging narratives bring characters and adventures to life in a way that’s both entertaining and visually stimulating.
  • Thrilling Adventures: Adventure books appeal to my sense of excitement and exploration. I love following characters on their daring quests, discovering new lands, and facing thrilling challenges.
  • Embracing Drama: Drama novels resonate with me through their deep emotional storytelling and complex characters. I appreciate the exploration of human experiences and the powerful themes that drama books often present.

Timeline

Customer Service Representative

United Petrol Station
01.2024 - 07.2024

Software Engineer

Tech Mahindra Ltd.
09.2021 - 08.2023

MASTER OF BUSINESS ANALYTICS -

THE UNIVERSITY OF ADELAIDE

Responsible service Alcohol

VINOD KUMAR REDDY MALLU