Vinod Kumar Reddy Patloda
559 Gilbert Road, Preston,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Probe Group
11.2022 - 08.2023
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Gsb Financial
07.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted available products and services to customers during service, account management, and order calls.
Education
Master of Science - Information Technology
Charles Sturt University
Melbourne, VIC09.2019
Skills
- Microsoft PowerPoint
- CRM Software
- Active Listening
- Retail Sales Customer Service
- Staff Training
- Microsoft Word
- Microsoft Excel
- Business Development Understanding
- Sales Expertise
- Problem-Solving Ability
- Managing Multiple Tasks
Timeline
Customer Service Representative
Probe Group
11.2022 - 08.2023
Customer Service Representative
Gsb Financial
07.2021 - 10.2022
Master of Science - Information Technology
Charles Sturt University
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