Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vinraette Tominiko

Narre Warren,VIC

Summary

I have always been passionate in Customer Service. I find meeting new people, learning their ways and being able to help them in any way I can is a splendid ability to have. When working as a Front Office Receptionist, I had the pleasure of working first hand with customers and catering to their wants and needs and because I enjoyed that part of the job, I was able to work up my way to Front Office Supervisor. I have proven to be a leader with a track record of enhancing operational efficiency at Tanoa Tusitala Hotel by fostering teamwork and implementing problem-solving strategies. I possess a great potential to be a diligent student of any responsibility given to me and practice until I perfect it. My career thus far has been marked by a consistent track record of success in improving customer experiences and driving operational improvements. I am eager to bring my passion for customer service, my leadership abilities, and my dedication to excellence to a new and challenging role. In addition to my professional achievements, I am committed to ongoing personal and professional development. I believe in continuous learning and strive to stay updated with the latest industry trends and best practices. I am confident that my skills, experience, and enthusiasm make me a valuable asset to your organization.

Overview

2
2
years of professional experience

Work History

Parcel Sorter

Border Express
10.2023 - Current
  • Minimized package damage by carefully handling fragile items during the sorting process.
  • Collaborated with team members for seamless handoffs of sorted parcels, improving overall workflow.
  • Maintained a clean and organized work environment, reducing potential hazards and increasing productivity.
  • Assisted in training new employees on proper sorting techniques, contributing to a more efficient workforce.
  • Coordinated with other departments to resolve discrepancies or issues with incoming shipments, ensuring smooth operations throughout the facility.
  • Conducted quality checks on sorted parcels before dispatching them for delivery, ensuring customer satisfaction through accurate deliveries.
  • Supported fellow sorters as needed with additional tasks such as loading or unloading trucks, promoting a cohesive and supportive team environment.

Front Office Supervisor

Tanoa Tusitala Hotel
12.2022 - 08.2023
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

Education

Certificate IV - Tourism And Travel Management

Holmesglen Institute
Southbank, VIC
08.2024

Associate of Arts - Business Management

National University of Samoa
To'omatagi, Apia, Samoa
12.2022

Art Education

Samoa College
Vaivase-uta Rd, Apia, Samoa
12.2020

St Mary's Primary School
Apia, Samoa
12.2014

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Communicational Skills
  • Team Leader

Languages

Samoan
Native or Bilingual
English
Full Professional
Sinhala
Limited Working

Timeline

Parcel Sorter

Border Express
10.2023 - Current

Front Office Supervisor

Tanoa Tusitala Hotel
12.2022 - 08.2023

Certificate IV - Tourism And Travel Management

Holmesglen Institute

Associate of Arts - Business Management

National University of Samoa

Art Education

Samoa College

St Mary's Primary School
Vinraette Tominiko