Vinu T
Chennai
Summary
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Google Workspace Administrator
Wipro Technologies
06.2021 - Current
- Specialized in comprehensive Google Workspace administration, including: Gmail delegation access, drive file ownership transfer, termination requests.
- Directory sharing, Google Chrome Authenticator, Marketplace app management.
- Managed and maintained user accounts, security groups, target audiences, and organizational units.
- Administered Chrome Browser Cloud Management for enterprise endpoints, including configuring and maintaining managed browsers, managing and deploying apps and extensions, and performing Chrome browser and ChromeOS version updates and executing stale device cleanup for managed browsers, endpoints, and mobile devices across the fleet.
- Managed Google Meet hardware devices in Google Admin Console, including enrollment and configuration, troubleshooting connectivity issues (network drops, device offline), resolving audio/video problems (camera or microphone not detected), ensuring seamless integration with Google Workspace for secure and reliable meeting experiences.
- Managed mobile endpoints in Google Admin Console, including device enrollment and approvals, troubleshooting sync and access issues, and performing stale device cleanup for inactive devices to maintain security and optimize inventory.
- Implemented Context-Aware Access (CAA) rules to restrict access based on device compliance, location, and user identity, ensuring secure and compliant data access across Google Workspace.
- Configured and managed Google Workspace security controls, including app access control for third-party integrations and domain-wide delegation for service accounts to enable secure API access and automation across the organization.
- Administered Gmail, including mailbox configuration, delegation setup, SPF/DKIM/DMARC implementation for secure email delivery, spam and compliance rule management, and troubleshooting email delivery and access issues to ensure smooth communication.
- SendGrid: Configured and managed SendGrid email delivery settings, including API key generation, domain authentication (SPF/DKIM), and troubleshooting email delivery issues to ensure reliable transactional and marketing email flow.
- Administered Proofpoint Email Security, including configuring spam and phishing filters, managing email routing and compliance policies, handling quarantined messages, and troubleshooting email delivery issues to ensure secure and reliable mail flow.
- Configured and managed Hiver shared inboxes and workflows, including email delegation, SLA tracking, and automation rules to streamline team collaboration and improve response times
Analyst
Doosan Bobcat India Pvt Ltd
03.2018 - 06.2021
- Managed change processes for all network applications and systems, ensuring compliance with organizational policies.
- Accepted, prioritized, and categorized change requests; rejected out-of-scope or non-compliant requests.
- Coordinated with impacted teams prior to change submission; resolved scheduling conflicts and maintained consolidated change schedules.
- Monitored pending change requests and initiated timely actions to prevent delays.
- Ensured all implementation activities adhered to standards and governance.
- Facilitated CAB and ECAB meetings to review and approve high-risk changes.
- Prepared Change Summary Sheets for CAB evaluation of RFCs.
- Utilized Change Management reporting tools to track, monitor, and distribute change reports.
- Conducted Post-Implementation Reviews (PIR) to assess success and identify improvements.
- Provided input for documentation, requirements gathering, and supported training program design and delivery.
System Analyst
Customer Analytics India Pvt. Ltd.
10.2015 - 02.2018
- Provided L1 and L2 technical troubleshooting and escalated unresolved issues to next-level teams.
- Handled Sev1 outages by initiating War Room (Bridge Calls), coordinating with teams, and driving resolution.
- Collaborated with Service Desk, Technical Groups, and stakeholders to ensure communication flow during major incidents; documented incident evolution in ticketing tools.
- Organized technical resources for impact assessment and service restoration.
- Managed knowledge base by creating new KB articles and assigning tasks to team members.
- Oversaw incident queue management, assigned tickets based on skill sets, and ensured SLA compliance.
- Generated and distributed daily reports on Incidents, Changes, Problems, and SLA status.
Senior support Engineer
CSS CORP Pvt. Ltd.
09.2014 - 10.2015
- Provided L1 and L2 support for system-related issues triggered by automated alerts and user-generated tickets.
- Troubleshot and resolved incidents related to routers, switches, networking, and IP configuration.
- Handled server and PC issues, including root cause analysis and incident re-routing for resolution.
- Engaged cross-functional support teams to achieve collaborative incident resolution.
- Created and processed change requests linked to new or existing incidents.
- Managed PC image creation, modification, and customization based on business requirements.
- Configured Outlook profiles and resolved related incidents.
- Performed ticket analysis and generated weekly audit reports on incidents and SLA compliance.
- Administered Incident and Change Management using BMC Remedy and Interact ticketing systems.
- Maintained confidentiality and integrity of customer, client, and company information.
Executive – Energy Helpline
Infosearch Pvt. Ltd.
03.2013 - 08.2014
- Delivered technical and customer support to enterprise and corporate users for gas and electricity services, including switching to cost-effective providers.
- Supported users across the United Kingdom, ensuring timely resolution of service-related queries.
- Conducted random audits and provided feedback to Tier 1 agents to improve service quality.
- Performed regular call monitoring for compliance and quality assurance.
Education
B.TECH - Information technology
SSSIET, Anna University
Chennai05.2011
HSC -
St.Johns Mat Hr Sec School
Chennai01.2007
SSLC -
St.johns Mat Hr Sec School
Chennai01.2005
Skills
- Google Workspace Administration: User account provisioning, organizational unit management, security group configuration, target audience setup
- GMAIL Administration: Mailbox configuration, delegation access, SPF/DKIM/DMARC implementation, compliance and spam rule management
- Data Loss Prevention (DLP): Policy creation and enforcement for sensitive data protection across GMAIL, Drive, and Chat
- Chrome Browser Cloud Management: Managed browser configuration, app and extension deployment, version updates, stale device cleanup
- Endpoint Management: Mobile device enrollment and approval, troubleshooting sync and access issues, security maintenance
- Google Meet Hardware Management: Device enrollment and configuration, troubleshooting connectivity and AV issues, integration with Google Workspace
- Context-Aware Access (CAA): Implementation of access rules based on device compliance, location, and user identity
- Security Controls: App access control, domain-wide delegation for service accounts, secure API integration
- Email Security: Proofpoint administration (spam/phishing filters, routing, compliance policies), SendGrid configuration (API keys, domain authentication)
- Third-Party App Management: Google Marketplace app deployment and integration
- Troubleshooting & Compliance: Email delivery issue resolution, device connectivity troubleshooting, enforcement of security policies
Certification
- Professional Google Workspace Administrator
- Chrome OS Administrator
- Microsoft Azure Fundamentals(AZ-900)
- ITIL 4
- JIRA
Declaration
I hereby declare that all the details furnished above are true to the best of my knowledge. Date: Place: Chennai (Vinu.T)
ADDITIONAL INFORMATION
- Quick study; very adaptable
- Consistently met expectations of work metrics
- Excellent communication skills
- Strong people skills
- Self-motivated and dependable
Timeline
Google Workspace Administrator
Wipro Technologies
06.2021 - Current
Analyst
Doosan Bobcat India Pvt Ltd
03.2018 - 06.2021
System Analyst
Customer Analytics India Pvt. Ltd.
10.2015 - 02.2018
Senior support Engineer
CSS CORP Pvt. Ltd.
09.2014 - 10.2015
Executive – Energy Helpline
Infosearch Pvt. Ltd.
03.2013 - 08.2014
B.TECH - Information technology
SSSIET, Anna University
HSC -
St.Johns Mat Hr Sec School
SSLC -
St.johns Mat Hr Sec School