Vinusha Sothinathan
South Morang,VIC
Summary
Psychology student with experience in customer service and complaint resolution, committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
CALL CENTRE CUSTOMER SERVICE REPRESENTATIVE
INTERFLORA FLOWER DELIVERY NETWORK
02.2023 - 08.2024
- Greeted customers, answered inquiries, and resolved customer complaints in a call centre environment
- Built customer loyalty by placing follow-up calls for customers reporting issues
- Documented customer interactions and complaints in a customer relationship management system
- Referred unresolved customer grievances to designated departments for further investigation
- Made reasonable procedure exceptions to accommodate unusual customer requests
RESTAURANT/DRIVE-THRU TEAM MEMBER
OPORTO DRIVE-THRU
11.2022 - 03.2023
- Followed safety procedures to prevent foodborne illness and allergens
- Handled dishwashing tasks to provide kitchen with steady supply of clean cooking utensils, plates and cutlery
- Operated cash register or POS system to accept payment for food items or beverages
- Kept kitchen clean by sweeping and mopping floors, washing dishes and utensils and disposing of trash
- Served customers promptly to keep drive-thru lanes moving quickly
TEAM MEMBER
DANIEL'S DONUTS
03.2022 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases
- Maintained clean sales floors and straightened and faced merchandise
- Used POS system to process sales, returns, online orders, and voucher/discount application
- Performed end-of-day cash-out operations according to store policies, maintaining accurate counts and receipt records
- Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills
Education
Bachelor of Psychology -
RMIT
2026
High School Diploma -
St Monica's College
2022
Skills
- POS Inventory System
- Customer Complaint Resolution
- Warm and Friendly Service
- Closing Sales
- Cleaning and Sanitizing
- Kitchen Support
- Teamwork and Collaboration
- Payment Processing
- Call Management
- Data Entry
Availability
Full Availability, willing to work up to 20 hours each week.
References
Available on request
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
CALL CENTRE CUSTOMER SERVICE REPRESENTATIVE
INTERFLORA FLOWER DELIVERY NETWORK
02.2023 - 08.2024
RESTAURANT/DRIVE-THRU TEAM MEMBER
OPORTO DRIVE-THRU
11.2022 - 03.2023
TEAM MEMBER
DANIEL'S DONUTS
03.2022 - 11.2022
Bachelor of Psychology -
RMIT
High School Diploma -
St Monica's College
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