Viola Hunjan
LYNDHURST,VIC
Summary
I am a courageous leader who celebrates people coming together to create something profound, whether that’s one on one or in a group setting. I am capable of understanding and retaining information at a rapid pace. I love diving into tasks and projects that inspire me to become stronger and embody authenticity. I admire and value various skill sets and have the humility to learn from everyone. I believe that its highly important to manage myself mentally,emotionally and physically to give the best to myself and to others. This has also helped me to grow and adapt in challenging environments whether that’s personally or professionally.
Overview
17
17
years of professional experience
Work History
Sales/Account manager
Red Energy
01.2014 - 01.2020
- Provided tailored customer support to meet clients’ emotional and financial needs
- Developed strategies for the business to retain current customers and also to bring in new clients
- Captured high quality data within the corporate CRM system with 98% accuracy to provide transparency of the sales information throughout the customer life cycle
- Managed clear and effective communication, product representation for each client with an average quality score of 93% for the year
- Shared my years of experience on how to sell and connect with customers over the phone with the new team members
ACCREDITATIONS
Red Energy
- I was the first sales consultant to retain over 100 customers in a week, followed by over 60 customers in the second week
Debt Collections
National Australia Bank
08.2010 - 06.2014
- Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
- Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
- Initiated team outings to create a culture that was fun and positive
- Provided exceptional customer service to resolve issues at hand by aligning business goals with customers’ needs and wants
- Minimized risks and compliance breaches for the bank
- Filed detailed and accurate notes on all customer interactions
Customer service
KFC
01.2007 - 03.2010
- Provided excellent face to face customer service
- Managed customer enquiries and complaints by means of effective conflict resolution
- Handled cash and cash equivalents.
Assistant Cafe Manager
Earth Eating Cafe
07.2021 - 01.2022
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Managed daily cafe operations for smooth workflow and increased productivity.
- Assisted in the development of new menu items, resulting in higher sales and positive feedback from customers.
- Trained new employees on company policies and procedures to maintain a high level of performance.
Anti-Money Laundering Analyst
National Australia Bank
01.2022 - 08.2023
- Strengthened AML controls by analyzing transactional data for patterns indicative of money laundering or terrorist financing.
- Reduced operational risk with regular monitoring and auditing of customer account activities for compliance adherence.
- Supported management in risk assessment, providing valuable insights on potential AML vulnerabilities within the organization.
- Conducted comprehensive research on clients'' financial activities to identify high-risk accounts requiring enhanced due diligence.
- Provided ongoing training to team members, fostering a culture of continuous learning and awareness of evolving AML trends and regulations.
Education
Bachelor of Science - Mathematics and Statistics
La Trobe University
Bundoora, VICYoga Therapy And Teacher Training
Kundalini Global
Online Yoga Training01.2022
Life Coaching, Health And Wellbeing Certificate
Career House
OnlineMentone Girls' Secondary College
Mentone, VIC12.2009
Skills
- Can communicate effectively through writing and speaking
- Ability to work under pressure
- Understands the emotions of others to effectively engage with co-workers, managers, and clients
- Problem solver
- Innovative
- Can take initiative and self-lead
- Strong organisational skills
- Passionate
- Creative and love for design
Timeline
Anti-Money Laundering Analyst
National Australia Bank
01.2022 - 08.2023
Assistant Cafe Manager
Earth Eating Cafe
07.2021 - 01.2022
Sales/Account manager
Red Energy
01.2014 - 01.2020
Debt Collections
National Australia Bank
08.2010 - 06.2014
Customer service
KFC
01.2007 - 03.2010
ACCREDITATIONS
Red Energy
Bachelor of Science - Mathematics and Statistics
La Trobe University
Yoga Therapy And Teacher Training
Kundalini Global
Life Coaching, Health And Wellbeing Certificate
Career House
Mentone Girls' Secondary College
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