Viola Jemuge Koech

Worked during the Covid-19 pandemic.

• Managed busy schedules and prioritized tasks effectively in a fast-paced call center environment.
• Cultivated strong team collaborations while adapting to flexible work hours.
• Developed skills in time, resource, and stress management for enhanced productivity.
• Proficiently utilized Microsoft Word, Excel, and institutional support systems.
• Established respectful relationships with management and customers to promote positive interactions.
• Displayed self-confidence and inspired optimism among team members during challenging situations.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Teaching Internship.

• Designed and implemented lesson plans for junior and senior classes.
• Created engaging materials to clarify complex concepts.
• Maintained positive classroom environment and enforced established rules.
• Tailored instruction to accommodate diverse learning needs.
• Managed accurate records and prepared reports for parents and administration.
• Engaged with parents and actively participated in school events.
• Led extracurricular activities, including clubs and educational trips.
• Integrated technology to enhance learning experiences and assessments.
• Promoted safe and clean classroom environment conducive to individualized and small group needs.
• Integrated project-based learning into instruction where appropriate.
• Utilized technology tools such as Smart Boards, computers and software programs like Excel in the classroom.
• Met with students to understand educational desires, identify current issues and provide advice on academic, career and vocational plans.