Viola Omer

• Back of house ( decant) organise the stock take and count stock
• Handling cash at registers and communicating with customers by meeting their needs
• Making sure the floor is presentable by meeting the criteria
• Addressed customer concerns promptly, demonstrating excellent conflict resolution skills to maintain satisfaction levels.
• Processed sales transactions, returns, and exchanges accurately and efficiently.
• Maintained store displays and merchandising standards to enhance the shopping experience.
• Handled inventory control, including restocking shelves and conducting periodic inventory counts.
• Collaborated with team members to achieve sales targets and maintain a positive store environment.
• Collaborated with front-of-house staff to ensure seamless service during peak hours.

2022-2023

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
• Used correct cleaning, sanitised and food handling procedures to maintain optimal protections for customers
• Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
• Performed complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs
• ÏShared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest
• Mixed and served a variety of alcoholic and non-alcoholic beverages to customers in a busy bar setting.
• Created a welcoming and enjoyable atmosphere for guests, promoting repeat business.
• Managed cash and credit card transactions, ensuring accuracy and balancing registers at the end of each shift.
• Developed and maintained a deep knowledge of drink recipes, ingredients, and bar equipment.
• Assisted in inventory management, ordering supplies, and restocking the bar as needed
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.