Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VIOLA SHIH

Manly

Summary

I am an energetic, hardworking and ambitious person who likes facing challenges with a positive attitude and has a 'CAN-DO' attitude. Being passionate about the job I am looking for is priority.

Overview

2025
2025
years of professional experience

Work History

Former Owner

Whisk Creamery
01.2024 - Current

Internal Sales

Star Sparky
02.2023 - Current
  • Developing sales opportunities by researching and identifying potential clients, sending emails of current promos, building rapport, providing quotations including shipping fee
  • Dispatching online orders, replying emails, answering calls regarding electrical materials information, stock level and any other inquiries
  • Monitoring inventory and report to supervisor whilst low
  • Assessing our competitors by analysing their product information and trends to help our sales strategy

Customer Service Representative

BP
01.2022 - 12.2022
  • General customer service including serving walk-ins, helping customer exchange products or issuing with refund
  • Encouraging customers to use our current promotions or loyalty program
  • Prioritising work tasks and being able to work autonomously as well as a team player

Barista / All-rounder

Sir Charles Gairdner Hospital
  • General customer service duties
  • Maintaining site standards - including cleanliness, merchandising and promotion displays
  • Maintaining a high level of food safety and hygiene practices
  • Multitasking and time management skills
  • Following First In First Out inventory management
  • Making coffee, sandwiches/wraps and front of house duties

Education

Bachelor of Applied Foreign Languages - English, Mandarin

National Formosa University
01.2017

Skills

  • Shopify
  • Freight quotation platform
  • EIZ
  • Freight Exchange
  • Cario
  • InXpress
  • Microsoft Office
  • Customer Service
  • Teamwork
  • Time Management
  • Effective Communication
  • Critical Thinking

Languages

English
Mandarin

Timeline

Former Owner

Whisk Creamery
01.2024 - Current

Internal Sales

Star Sparky
02.2023 - Current

Customer Service Representative

BP
01.2022 - 12.2022

Bachelor of Applied Foreign Languages - English, Mandarin

National Formosa University

Barista / All-rounder

Sir Charles Gairdner Hospital

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VIOLA SHIH