Viola Kemalasari Aruan
Palmerston,Australia
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Temporary Receptionist Administrator
Anglicare NT
0820, NT
07.2022 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Receptionist
Free Darwin Spirit Resort
0829, NT
02.2022 - Current
- Handling RMS Software for Daily basis
- Managed over 100 customer calls perday
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Completed late check-ins and directed guests to rooms and facilities.
- Collected room deposits, fees and payments.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Explained details regarding property to acclimate patrons to resort environment.
Administrative Assistant Covid 19
Northern Rise Village Services
Darwin, NT
06.2020 - 02.2022
- Donned and removed personal protective equipment (PPE) per company protocols.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Protected individual confidentiality as prescribed by local, state and federal mandates.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Processed purchase orders, service contracts and financial reports.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Drafted and distributed invoices for outstanding payments.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administrative Assistant
Recon Catering
Tennant Creek, NT
11.2019 - 06.2020
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Scheduled office meetings and client appointments for staff teams.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Organized weekly staff meetings and logged minutes for corporate records.
Receptionist Administrator
Kimberlyland Holiday Park In
Kununurra, WA
04.2019 - 10.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
Farm Supervisor
Howe Farming
Mareeba, QLD
06.2018 - 09.2019
- Planned schedule for crop rotation, plantings and harvest.
- Maintained and repaired various farming equipment.
- Developed advanced understanding of farm operations, purchasing needs and labor requirements.
- Branched farm out into new areas by adding tours, special events and customer activities.
- Used recognized breeding practices to stabilize and improve stock.
- Directed sustainable waste recycling operations to reduce environmental impact.
- Assessed farm activities to comply with government regulations.
- Purchased supplies such as seed, pesticides and fertilizer.
- Spearheaded efficiency improvements targeted on optimizing crop production and exceeding financial targets.
- Maximized operational profits by closely inspecting crops, assessing quality and identifying problems such as disease or insects.
- Adjusted production strategies to account for changing factors such as market and weather conditions.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste.
Education
Bachelor of Business Management - Bussines Management
BandarLampung University
Bandar Lampung , Indonesia02.2018
Skills
- RMS Software
- Xero advance Certificate
- Myob advance Certificate
- Critical Thinking
- Problem Solving
- Multi-Line Telephone Systems
- Confidentiality and Data Protection
- Document and File Management
- Multitasking and Time Management
- Customer Service
- Invoice Processing
- Business Administration
- Accounting and Bookkeeping
Certification
Xero and Myob Advanced Certificate
Responsible Service of Alcohol (RSA)
Food Handling Certificate
Timeline
Temporary Receptionist Administrator
Anglicare NT
07.2022 - Current
Receptionist
Free Darwin Spirit Resort
02.2022 - Current
Administrative Assistant Covid 19
Northern Rise Village Services
06.2020 - 02.2022
Administrative Assistant
Recon Catering
11.2019 - 06.2020
Receptionist Administrator
Kimberlyland Holiday Park In
04.2019 - 10.2019
Farm Supervisor
Howe Farming
06.2018 - 09.2019
Bachelor of Business Management - Bussines Management
BandarLampung University
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