Violet Dunbar
Mango Hill,QLD
Summary
Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
3
3
years of professional experience
Work History
Total Loss Specialist
Auto And General
11.2023 - Current
- Providing exceptional customer service to policy holders by efficiently managing total loss claims and providing timely resolution.
- Completing administration task such as correlating vehicle assessments into presentations, deleting insurance policies, processing vehicle salvage, payments and refunds.
- Ensured accurate data entry into company systems, facilitating smooth communication between departments.
- Processing payment for towing companies.
- Using applications such as Onbase, DOS, Mars, Audanet etc.
Client Relations Officer
Transport And Main Roads
02.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing and resolving concerns in a professional manner within a high volume call centre (60+ calls a day)
- Provided accurate information regarding vehicle and vessel registration, licensing, blue & yellow cards in line with government legislation and policies.
- Collaborated with cross-functional teams to develop customized solutions tailored to individual client needs.
- Maintained a strong knowledge of relevant legislation and frameworks policies within the TMR public sector.
- Used systems such as TICA, Genesys Cloud and KAOS to conduct research and enter data.
Customer Care Consultant
Super Retail Group
10.2020 - 02.2022
- Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
- Maintained detailed records of client interactions, ensuring seamless continuity across subsequent communications.
- Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills across multiple channels - call, email, live chat.
Education
Queensland Certificate of Education -
Dakabin State High School
Dakabin, QLD11.2019
Skills
- Customer Service
- Time Management
- Empathy and Compassion
- Professionalism
- Attention to Detail
- Active listening
- Conflict resolution
- Multitasking
- Interpersonal skills
- Excellent communication
- Adaptability
- Data entry proficiency
References
References available upon request.
Timeline
Total Loss Specialist
Auto And General
11.2023 - Current
Client Relations Officer
Transport And Main Roads
02.2022 - 09.2023
Customer Care Consultant
Super Retail Group
10.2020 - 02.2022
Queensland Certificate of Education -
Dakabin State High School
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