Summary
Overview
Work History
Education
Skills
Timeline
Generic

Violet Morris

Edensor Park,NSW

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Driven Director with experience planning and coordinating all aspects of productions. Proficient in selecting scripts, coordinating writing and supporting directing and editing. Multifaceted leader with talent orchestrating coordination of all records, plans and personnel to accomplish fast-paced work. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable Support Worker with strong ability in handling participants. Offering community skills and community services. Highly organized, proactive and punctual with team-oriented mentality. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Director

Zion Eternal Support PTY LTD
Austral, NSW
01.2023 - Current
  • Conducted assessments of client abilities and needs to create individualized care plans.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Facilitated communication between nonverbal individuals using sign language or other methods.
  • Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
  • Guided and motivated staff to drive maximum performance.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
  • Analyzed customer feedback data to identify trends in product performance or customer service issues.
  • Reviewed internal reports and identified areas of risk or potential cost savings.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Provided guidance on legal matters related to contracts or intellectual property rights.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Assessed employee performance against established benchmarks or targets.
  • Formed and sustained strategic relationships with clients.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Served as a public spokesperson at industry events or conferences.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Collaborated with others to discuss new opportunities.
  • Worked with cross-functional teams to achieve goals.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Recognized by management for providing exceptional customer service.

Manager

Zion Eternal Support Pty Ltd
Austral, NSW
01.2024 - 12.2024
  • Established processes to ensure efficient workflow throughout the organization.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained adequate staffing to meet objectives within budget.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership during times of organizational change or crisis situations.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Monitored staff performance and addressed issues.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Organized special events such as conferences or training sessions for employees.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with others to discuss new opportunities.

Support Worker

Zion Eternal Support Pty Ltd
Cabramatta, NSW
01.2022 - 11.2023
  • Referred involved parties to needed community resources.
  • Assisted homeless clients with procuring mental health support and other various community resources.
  • Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Maintained and developed community relationships to support various client referrals.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Assisted clients with personal care, such as showering and dressing.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Facilitated weekly group meetings, listened, offered compassion and supported members.
  • Provided emotional and practical support to vulnerable adults.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Assisted and advocated for clients obtaining financial resources and government entitlements.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Helped clients develop coping mechanisms, technical abilities and job skills.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Monitored financial bookkeeping for accuracy and compliance to resolve discrepancies.
  • Organised leisure activities for clients in the community.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
  • Evaluated and addressed individual client needs and concerns.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy in individual and group settings.
  • Supported clients to access education, training or employment opportunities.
  • Implemented and formulated tailored treatment plans with needs evaluation and patient psychosocial functioning.
  • Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
  • Provided advocacy services for service users during meetings with external agencies or professionals.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
  • Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Composed or prepared correspondence, case notes and narratives with computer-based applications.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Modified existing software systems to enhance performance and add new features.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Planned and completed group projects, working smoothly with others.
  • Achieved cost-savings by developing functional solutions to problems.
  • Collaborated with others to discuss new opportunities.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delivered products to customer locations on time.

Support Worker

Manaia Assist Pty Lts
Chester Hill, NSW
01.2019 - 01.2022
  • Referred involved parties to needed community resources.
  • Assisted homeless clients with procuring mental health support and other various community resources.
  • Collaborated with others to discuss new opportunities.
  • Identified needs of customers promptly and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Planned and completed group projects, working smoothly with others.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delivered products to customer locations on time.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Provided advocacy services for service users during meetings with external agencies or professionals.
  • Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Supported clients to access education, training or employment opportunities.
  • Implemented and formulated tailored treatment plans with needs evaluation and patient psychosocial functioning.
  • Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy in individual and group settings.
  • Evaluated and addressed individual client needs and concerns.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Monitored financial bookkeeping for accuracy and compliance to resolve discrepancies.
  • Organised leisure activities for clients in the community.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Helped clients develop coping mechanisms, technical abilities and job skills.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Assisted and advocated for clients obtaining financial resources and government entitlements.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Provided emotional and practical support to vulnerable adults.
  • Organized and compiled socio-psychiatric case histories to facilitate accurate diagnoses.
  • Facilitated weekly group meetings, listened, offered compassion and supported members.
  • Assisted clients with personal care, such as showering and dressing.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Maintained and developed community relationships to support various client referrals.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.

Education

Bachelor of Business - Business Administration And Management

Brigham Young University
Idaho, America
10-2025

GED -

Get My Course
Queensland
06-2023

High School Diploma -

University of The South Pacific
Fiji
01-2005

Skills

  • Business Administration
  • Project Coordination
  • Staff Development
  • Business Development
  • Issues Resolution
  • Business Planning
  • Organizational Development
  • Rules and Regulations
  • Financial Management
  • Negotiation
  • Company Guidelines
  • Verbal and Written Communication
  • Strategic Planning
  • Crisis Management
  • Legal and Regulatory Compliance
  • Financial Reporting
  • Hiring and Retention
  • Script Review and Revision
  • Charismatic Leader
  • People Management
  • Cast and Crew Supervision
  • Capital Spending
  • Creativity and Innovation
  • Budget Management
  • Story Pitching
  • Script Memorization
  • Staff Management
  • Operations Management
  • Logistics Management

Timeline

Manager

Zion Eternal Support Pty Ltd
01.2024 - 12.2024

Director

Zion Eternal Support PTY LTD
01.2023 - Current

Support Worker

Zion Eternal Support Pty Ltd
01.2022 - 11.2023

Support Worker

Manaia Assist Pty Lts
01.2019 - 01.2022

Bachelor of Business - Business Administration And Management

Brigham Young University

GED -

Get My Course

High School Diploma -

University of The South Pacific

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Violet Morris