Violet Nassali
Caroline Springs
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
Work History
Counter Salesperson
Bowens
02.2021 - 11.2024
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
- Assisted in maintaining a well-organized merchandise display for easy customer browsing.
- Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
- Answered telephone calls to offer information and promote business products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Assistant Restaurant Manager
Joans Restaurant
01.2014 - 11.2017
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to eight restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant Waiter
Joans Resturant
2010 - 12.2013
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Met with chef to review daily specials and menu changes.
- Maintained clean and organized dining areas for optimal guest experience.
Education
Exodus High School
Skills
- Expense Monitoring
- Operations Oversight
- Team Collaboration
- Improve Performance
- Cool Under Pressure
- Multitasking Abilities
- Customer Engagement
- Customer Deliveries
- Adaptable and Flexible
- Phone Inquiries
- Guest Inquiries
- Employee Scheduling
- Equipment Preparation
- Anticipating Problems
- Service Delivery Management
- Teamwork and Collaboration
Timeline
Counter Salesperson
Bowens
02.2021 - 11.2024
Assistant Restaurant Manager
Joans Restaurant
01.2014 - 11.2017
Restaurant Waiter
Joans Resturant
2010 - 12.2013
Exodus High School
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