Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Violetta Barrie

Townsville,QLD

Summary

Dynamic manager with a proven track record , excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective conflict resolution and implemented rigorous safety procedures, resulting in a safer work environment. Skilled in budget control and staff training, fostering a culture of continuous improvement and engagement.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Manager

Discovery Parks
  • Inspired staff to achieve higher levels of work involvement.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Manager

Nrma Parks and Resorts
06.2019 - 09.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Theatre Cleaner

Portland Hospital Service
08.2019 - 04.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.

Koala Spotter

Rencon Forestry
06.2013 - 11.2019
  • Conducted safety audits and inspections to identify workplace hazards and deficiencies.
  • Consistently met deadlines through diligent work ethic and effective prioritization of tasks.
  • Decreased risk of injury or damage by accurately estimating weights of loads before lifting operations commenced, allowing for proper adjustments beforehand if needed.
  • Supported on-site supervisors in coordinating daily tasks, ensuring smooth project progress.
  • Promoted a safe working environment by conducting regular inspections of rigging equipment and reporting any issues immediately.
  • Assisted in the development and implementation of standard operating procedures for spotting operations, resulting in more consistent performance across the team.
  • Devised and monitored safety performance metrics to assess and improve safety performance.
  • Strengthened team performance by assisting colleagues in understanding hand signals and other communication methods essential for safe spotting practices.
  • Improved overall spotting efficiency by actively participating in training sessions focused on new equipment usage guidelines and best practices for signal communication techniques.
  • Reduced accidents through vigilant monitoring of the worksite, identifying potential hazards and taking corrective actions promptly.
  • Demonstrated adaptability and flexibility when faced with unexpected changes in project timelines or job site conditions, ensuring successful task completion despite challenges encountered.

Education

Klerksdorp High School
South Africa

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Customer relationship management (CRM)
  • Shift scheduling
  • Conflict resolution
  • Business administration
  • Budget control
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Inventory management
  • Recruiting and interviewing
  • Risk management
  • Computer skills
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Hiring and training
  • Staff training

Certification

Working with children's check

RSA

Food Handeling.

Timeline

Theatre Cleaner

Portland Hospital Service
08.2019 - 04.2020

Manager

Nrma Parks and Resorts
06.2019 - 09.2025

Koala Spotter

Rencon Forestry
06.2013 - 11.2019

Manager

Discovery Parks

Klerksdorp High School

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Violetta Barrie