VIONA LEUGA
Yarrabilba,QLD
Summary
I am a versatile, highly skilled, dedicated professional seeking part time or full time employment in a dynamic organisation. I am currently seeking a suitable administration position to expand on my current skills and knowledge and am available to commence immediately if required. I am a personable and astute young female with proven time management and collaboration skills developed through sporting, volunteer and work engagements. I have an understanding of general employability skills and the importance of working as part of a team, learning from others and developing as a professional.
Overview
6
6
years of professional experience
Work History
Senior Administration Officer
Reali Supply
Brisbane
04.2021 - 06.2023
- Executed record filing system to improve document organization and management
- Recorded expenses and maintained accounting records
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Organised monthly team lunches to help build team/work culture
- Updated spreadsheets and databases to track, analyse, and report on performance and sales data
- Consulted with leadership to identify processes requiring improvement to support growth and success
- Managed accounts payable and receivable to gain a better sense of overall financial stability and liquidity
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Acted in the capacity of secretary in leadership meetings
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Retail Assistant / Cashier
Top Spot Fruit Mart
Aspley, Brisbane, QLD
07.2018 - 04.2021
- Assisted development and implementation of new administrative procedures
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Answered phone calls regarding financial matters such as accounts payable and receivable
- Communicated with suppliers to reconcile invoice payments
- Produced and distributed invoices and financial documents
- Interacted with customers by phone, email, or in-person to provide information
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers
- Handle and prepare online orders for same day delivery and throughout weekdays.
Customer Service / Cashier
7 Eleven Stores Australia
Lawnton, Brisbane, QLD
03.2018 - 07.2018
- Processed sales, exchanges and refunds on a daily basis
- Demonstrated the ability to work under extreme amounts of pressure especially during busy holiday periods
- Handled customer queries face to face and on the phone
- Ensured that the visual standards of the store met the business' high standards whilst opening and closing the store
- Helped customers make purchasing decisions by offering suggestions
- Managed the ordering and receipts of products including submitting purchase requisitions
- Maintained all relevant inventory paperwork and entered accurate inventory data in the computer system
- Ensuring an exceedingly high level of customer service
- Basic cash handling using POS systems
- Problem solving and conflict resolution
- Strong interpersonal skills and the ability to interact with anyone
- Polite and respectful, well presented, punctual and organized, positive attitude, fairness and integrity, working in a team as well as autonomously, self motivated, bold, caring, multi-task
- Establish or maintain cooperative relationships with the community, consumer, employee, or public
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
- Sell products being promoted and keep records of sales.
Back Of House Assistant
Betty Burgers & Concrete Co
Chermside, Brisbane, QLD
10.2017 - 03.2018
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Wash, cut, and prepare foods designated for cooking
- Clean, stock, and restock workstations and display cases.
Education
High School Diploma -
Aspley State High School
Brisbane, QLD01.2017
High School Diploma -
Saint Kentigern College
Auckland, New Zealand01.2016
Skills
- IT Proficiency: Highly skilled in using Google Suite, Microsoft Suite, Slack, Unleashed, Xero and Asana
- Customer Service Excellence: Adept at delivering outstanding customer service through phone, email, and in-person interactions
- Secretarial Expertise: Experienced in handling administrative and secretarial tasks efficiently
- Purchasing Coordination: Competent in managing and coordinating purchasing activities
- Sales Negotiation: Skilled in negotiating sales to achieve favorable outcomes
- Researching and information gathering: Proficient in researching and collecting information to support informed decision-making
Volunteerplacements
- Auckland Netball Centre Coaching clinics 2015-2016
- New Zealand Silver Ferns Assistant Helper (Netball)
- Pine Rivers Tuck Shop Assistant
Awards
- (NCEA) National Certificate of Educational Achievement, Certificate Level 1, Endorsed with Merit, Physical Education with Merit
- (NCEA) National Certificate of Educational Achievement, Certificate Level 2, Attained Achievements.
References
Available on request.
Timeline
Senior Administration Officer
Reali Supply
04.2021 - 06.2023
Retail Assistant / Cashier
Top Spot Fruit Mart
07.2018 - 04.2021
Customer Service / Cashier
7 Eleven Stores Australia
03.2018 - 07.2018
Back Of House Assistant
Betty Burgers & Concrete Co
10.2017 - 03.2018
High School Diploma -
Aspley State High School
High School Diploma -
Saint Kentigern College