Vipul Gupta

Director of Operations

RELIANCE HOSPITALITY GROUP PTY LTD

Mount.Isa, QLD

02.2020 - 08.2024

Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Managed day-to-day operations of a large staff in multiple departments.
Coordinated activities between different departments to ensure successful completion of projects.
Analyzed financial data to make informed decisions on cost savings initiatives.
Created policies and procedures for improved workflow processes.
Provided leadership and guidance to subordinate managers and supervisors.
Maintained budgeting documents for accurate tracking of expenses.
Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
Implemented systems for monitoring employee attendance, scheduling, payroll.
Developed training programs for new employees as well as existing staff members.
Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
Facilitated meetings with key stakeholders to discuss progress towards objectives.
Identified areas where process improvements could be made resulting in increased productivity.
Negotiated contracts with suppliers ensuring best value pricing options were secured.
Set goals and expectations for direct reports using performance review process, holding staff accountable.
Worked with management team to develop operational goals aligned with business strategy.
Recognized employees for demonstrating excellent service resulting in increased company morale.
Developed and maintained client relationships to grow business and improve account retention.
Promoted products, increasing customer base, and market share.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.