Vipul Nayyar

• Manage and administer day-to-day operations of Limitless Australia
• Monitor and achieve quality performance targets for the assistive technology products, Support Coordination and Plan Management services
• Communicate, implement and achieve operational budget in line with the organization’s expectation
• Generate, data and analysis and participate in the monitoring processes of the Support Coordination, Plan Management, Sales and Service delivery
• Monitor and address relevant NDIA Portal activity, NDIS price guide updates, and actively update and educate relevant internal stakeholders
• Mentor and support the workforce by building capacity and identifying opportunities to apply learning in the workplace
• Liaison, develop and maintain good working relationships with relevant stakeholders in thedisability sector and associated groups to coordinate office business
• Support a positive organisational culture that promotes continuous improvement and innovation within Limitless Australia’s services
• Manage staff performance in line with Limitless Australia’s policies and procedures to deliver high customer satisfaction and retention
• Coordinate personnel activities such as hiring, promotions, performance management, training and supervision.

Achievement: -
• Identified and streamlined business operations to improve customer satisfaction and business operation to improve productivity by 26% within a year
• Conducted detailed financial analysis to optimise thecost of operations and reduced overheads by 12% improving profitability
• Successfully created and delivered customised training modules for the sales staff and support coordinators.
• Improved market share by implementing customer-focused strategies resulting in revenue growth of 26% over last year

• Working with people with disability, their families, and carers and the broader community to explain the NDIS
• Collect all required information to enable the pre-planning, initial Plan and subsequent Plans to be developed which includes their goals, needs, wishes, and opportunities for community and mainstream supports, informal supports, and any other reasonably necessary supports
• Assist people deemed by NDIS as not eligible for the Scheme, their families, and carers with information linkages and supports to utilise natural supports and connect with alternative funding and opportunities within their community
• Build personal capacity and provide relevant information to participants, families and carers to enable goals, aspirations, needs, and abilities to be identified during the planning process
• Ensure all records, information, contacts and activities are recorded in the NDIS IT system daily and the privacy of all participants is protected
• Connect people living with a disability to informal and natural supports that are already available in the community
• Working with the community to build and maintain strong relationships and positive partnerships with external stakeholders in the wider community to build a more inclusive community to facilitate effective access and appropriate referral to a diverse range of service providers
• Work collaboratively with local communities to promote a welcoming and inclusive environment for people with disability and promote employment and volunteering opportunities
• Raise awareness of the unique needs of children and vulnerable people with disability from culturally and linguistically diverse backgrounds or from an Aboriginal or Torres Strait Islander background.

Achievement: -
• Developed and implemented NDIS plans for over 300 participants delivering great outcomes for the participants.
• Identifies, develops and nurtures professional working relationships with over 50 mainstream and community organisations in the designated area to support participants.
• Contributed to the organisation to achieve the highest participant satisfaction score in Q1-2023.
• Voluntarily supported >60 participants from out of the region by developing their NDIS plan.

• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
• Forecast requirements; prepare an annual budget; schedule expenditures; analyse variances; initiate corrective actions
• Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations.

Achievements:
• Improved order execution time by 20% over the year 2019 by improving internal processes.
• Identified and created a safe work policy for the manufacturing employees to improve EHS outcomes.
• Developed and implemented policies and frameworks around the internal processes to improve warehouse operations.

• Conduct Root Cause Analysis and present findings leveraging historical data
• Identify trends and potential issues
• Report on a trend analysis on excess Accrued Days Off (ADO), Annual Leave and Unplanned Leave
• Review the quality, timeliness and non-compliance of leave plans
• Evaluate and report the financial impact of excess leave and absenteeism
• Identify and recommend strategies and best practices to support BHS to reduce excess leave liability and reduce absenteeism
• Assess the outcomes and effectiveness of the strategies employed at the State-wide Equipment Program (SWEP) to reduce absenteeism and provide advice and recommendations on future actions.

Achievements:
• Conducted in-depth analysis, reported trends and proposed best practices and strategies to achieve excess leave reduction objective for BHS with potential leave liability reduction of approx. AUD 2 Million.
• Analysed and reported unplanned leaves and proposed effective interventions to reduce ‘Absenteeism’ at SWEP with a potential gain of three equivalent full-time hours.

• Provide overall direction and management of the cross-functional core team consisting of marketing, service, project, operations, and finance to deliver organisational objectives
• Develop and implement process improvement strategies based on business requirements
• Perform data analysis by mining information from various sources and transforming that data into actionable information
• Develop business process and change management strategies to improve operational best practices, measure key performance indicators, map market and industry trends performance and cost drivers
• Develop network, build relationships and create strategic alliances with various healthcare agencies and tertiary care centres to co-create specific healthcare projects
• Provide the necessary coaching, support & guidance to assist new staff.

Achievements:
• Improved the project turnaround time by 12% over the year 2016 by adopting robust project management practices.
• Improved Net Promoter Score (NPS) by 8% by implementing the Business Process Improvement (BPI) initiative.
• Created and developed a nationwide educational campaign for practising general practitioners to detect electrocardiogram (ECG) abnormalities of acute myocardial infarction (AMI).

• Market mapping, analysing business potential, forecasting growth, planning, developing and implementing strategies to achieve the short/long-term business objectives for the region
• Identify redundant business processes, redesigned business processes, and managed change through the lean Showcase initiative with an end objective of improving Net Promoter Score (NPS) and profitability
• Analyse and identify competency needs, staffing levels and future workforce requirements to effectively cater increasing healthcare needs of the region
• Conduct regular staff performance reviews, identify training needs and organise resources to bridge the competency gaps
• Conduct regular performance reviews of employees and provide training or coaching to improve performance.

Achievements:
• Successfully conceptualised and implemented “Enhance” (a workforce effectiveness initiative) to improve the productivity of the region.
• Driven a workforce cost optimisation program to optimise project cost by 16% over the year 2012.