Viraj Evans

Leadership & Coaching

• Directed cross-functional analytics initiatives across store operations, supply chain and safety, mentoring analysts and ensuring delivery of actionable insights aligned to organisational priorities.
• Fostered a culture of curiosity and ownership by embedding best practices in data modelling, reporting governance, and stakeholder engagement.

Analytics Delivery & Strategic Impact

• Spearheaded Click & Collect optimisation program, redesigning the end-to-end process to reduce order drop rates by 40% and increase successful collection from 50% → 80% (a 60% uplift within the 2-hour guarantee window).
• Delivered analytics capability for a $10M Tech Service Uplift Program aimed at driving $100M in incremental value - developed forecasting models, daily budget/target trackers, and margin-uplift strategies that turned negative basket values into positive contributions.
• Partnered with Merchandise, Store and Tech leadership to design attach-rate analytics, enabling targeted upselling of positive-margin products and increasing customer value.
• Designed and delivered real-time analytics & heat mapping solution for checkout optimisation; integrated Zebra PDT broadcasting to dynamically balance staffing and reduce queue abandonment.

Technical Proficiency

• Built and scaled analytical assets using Snowflake, SAP HANA S4, Amazon S3, Power BI, and Power Query.
• Applied advanced DAX and data modelling techniques in Power BI to develop self-service dashboards and performance tracking assets used across 160+ retail stores.
• Automated reporting pipelines to ensure scalability, governance, and compliance, while improving turnaround time for insight delivery.

Business Partnership & Stakeholder Influence

• Trusted advisor to senior leadership teams, translating complex analytical outputs into clear, actionable recommendations that informed strategic investments and operational improvements.
• Engaged directly with cross-functional stakeholders to align KPI definitions (e.g., hardware class variances for attach-rate reporting) and ensure consistency of reporting across business units.

Innovation & Continuous Improvement

• Introduced workforce forecasting models leveraging Kronos and ODAP datasets to optimise scheduling, reduce labour costs, and improve service levels.
• Championed exploratory analytics initiatives (real-time data streaming, advanced margin modelling) that pushed the business toward predictive and prescriptive decision-making.

Corporate and Retail sector

• Led cross-functional teams to develop and implement data analytics strategies for investigations, financial crime, and wage compliance.
• Provided clients across multiple sectors with process analytics services to identify cost savings and deficiencies in their payroll and superannuation and underpayment processes.
• Oversaw the design and deployment of data model/s for wage compliance and remediation.
• Function as a subject matter expert in EBA interpretations and various scenarios of regulatory compliance issues.
• Managed client relationships and provided data analysis and insights for forensic investigations.
• Collaborated with legal department to provide accurate insights in court proceedings.

Tertiary Education sector

• Developed and delivered bespoke scoring model for Australian tertiary education provider’s to identify the casual employees that would be entitled to full time job benefits (annual leave, compassionate leave, notice of termination, etc.). based on their behaviour of work consistent work/shifts, consistent hours of work, etc.
• Developed a superannuation underpayment model for multiple tertiary education provider’s to assess the financial impact and legal obligations. The analysis consists of analysing the provider’s full payroll record and creating dynamic parameters to enable the client the ability to stress test the financial implications of various decisions on superannuation provisioning.
• Developed a bespoke Long Service Leave (LSL) and annual leave accrual model for multiple tertiary education provider’s across Australia to assess the financial impact and legal obligations.

Health, Energy & Logistics sector

• Developed bespoke analytical solution for a global package delivery client to identify outliers or anomalies that may be indicative of modern slavery behaviours. Some examples of analytical work products include processing and analysing data, Geocoding the addresses, and generating insights dashboards to identify the modern slavery risk.
• Developing bespoke analytical solution for a major Australian energy provider to identify outliers or anomalies that may be indicative of regulatory wage compliance issues. This project is still ongoing and I am the technical lead delivering the project.
• Developed bespoke analytical solution for a major Australian state health body to identify outliers or anomalies that may be indicative of regulatory wage compliance issues. Some examples of analytical work products include processing and analysing data, understanding, and interpreting over 15 enterprise agreements and building models for the same. This project is still ongoing and I am the technical lead delivering the project.

• Provided clients across multiple sectors with process analytics services to identify cost savings and deficiencies in their payroll and superannuation and underpayment processes.
• Developed bespoke scoring model for Australian tertiary education provider’s to identify the casual employees that would be entitled to full time job benefits (annual leave, compassionate leave, notice of termination, etc.). based on their behaviour of work consistent work/shifts, consistent hours of work, etc.
• Developed bespoke analytical solution for a global package delivery client to identify outliers or anomalies that may be indicative of modern slavery behaviors. Some examples of analytical work products include processing and analyzing data, Geocoding the addresses, and generating insights dashboards to identify the modern slavery risk.
• Developed a superannuation underpayment model for various Australian tertiary education provider’s to assess the financial impact and legal obligations. The analysis consists of analyzing the provider’s full payroll record and creating dynamic parameters to enable the client the ability to stress test the financial implications of various decisions on superannuation provisioning.
• Lead teams of data and business analyst to perform end to end wage remediation for various organisations including: retail, tertiary universities and one of the leading global logistics company. Key Skills for this role includes but not limited to Data, Systems Analysis & Research, Data Integration & Reporting, Data Governance and Data Quality Management, Business, data and Visual Analytics, Testing, debugging, diagnosing data application’s, Project and people Management, Automating the manual processes to solve business problems, Determination to learn new technologies and processes.
• Created dashboards to visually present complex data findings for management.
• Conducted digital forensics investigations to support legal cases and regulatory compliance.
• Led team in analyzing financial data to identify fraud patterns and trends.

• In collaboration with internal senior management and external stakeholders, engage in opportunities targeted within the payroll data, salary underpayments, superannuation underpayments and casual employment risk analysis sector.
• Designing, building, and delivering innovative database, analytics and visualisation solutions using a range of available application’s, including SQL Server, SSIS, Microsoft PowerBI & Tableau.
• Conducting data mining, transformation, integration, analysis and visualisation operations to answer ad-hoc and longer-term queries.
• Always taking a business led approach to analytics, blending the commercial understanding with analytical experience and consulting mindset to ensure that the insight developed can truly be used by clients to add value to their organisation.
• Developed a superannuation underpayment model for various Australian tertiary education provider’s to assess the financial impact and legal obligations. The analysis consists of analysing the provider’s full payroll record and creating dynamic parameters to enable the client the ability to stress test the financial implications of various decisions on superannuation provisioning.
• Payroll Analytics: Provided clients across multiple sectors with process analytics services to identify cost savings and deficiencies in their payroll & superannuation and underpayment processes.
• Casual Employment Risk Analysis: Developed bespoke scoring model for Australian tertiary education provider’s to identify the casual employees that would be entitled to full time job benefits (annual leave, compassionate leave, notice of termination, etc.). based on their behaviour of work consistent work/shifts, consistent hours of work, etc.
• Modern Slavery Analytics: Developed bespoke analytical solution for a global package delivery client to identify outliers or anomalies that may be indicative of modern slavery behaviours. Some examples of analytical work products include processing and analysing data, Geocoding the addresses, and generating insights dashboards to identify the modern slavery risk.
• Provide on the job training and mentoring to junior team members and drive performance with effective leadership strategies.

• Analysing, consulting, and evaluating extract requirements and business needs.
• Automation of data extracts using Stored Procedures, SSIS Packages and SQL Agent.
• Data Analysis and reporting/presentation of results using PowerBI and SSRS.
• Perform as a subject matter expert on the company’s data assets and various business systems and procedures in place.
• Stakeholder engagement of both internal and external customers.
• Testing, diagnosing, debugging, and correcting issues in an application’s code within the business/team’s established testing protocols, guidelines, and standards to ensure that the extract and associated programs/process’ perform to specification.
• Ensure that all data assets, processes, and systems have adequate documentation in place to ensure that there are no single points of failure.

• Managing the performance and resourcing of the casual and part-time actuaries and data scientist within the business.
• Managing the transition of work from Australia to India for most of the data ingestion and data operational tasks (ops).
• Perform as a subject matter expert on the company’s data assets and various business systems and procedures in place.
• Delivery of Data Quality reports using SQL and excel.
• Investigating Data Quality Issues from the underlying data and consulting with internal and external stakeholders.
• Automation of data quality reports using Stored Procedures, SSIS Packages and SQL Agent.
• Stakeholder engagement of both internal and external customers.
• Ensure that all data assets, processes, and systems have adequate documentation in place to ensure that there are no single points of failure.
• Create JIRA Boards and confluence pages to document and maintain process’ as a part of process and project management.
• Initiated and completed third party acquisition project with database creation and documentation.

• Delivery of custom data extracts including briefing, SQL querying, delivery and after delivery Client support.
• Help build the residential home markets report based on which RBA ascertains the mortgage rate and automate the entire process.
• Analyzing, consulting, and evaluating extract requirements and business needs.
• Automation of data extracts using Stored Procedures, SSIS Packages and SQL Agent.
• Data Analysis and reporting/presentation of results using Tableau and SSRS.
• Perform as a subject matter expert on the company’s residential data assets and various business systems and procedures in place.
• Stakeholder engagement of both internal and external customers.
• Testing, diagnosing, debugging, and correcting issues in an application’s code within the business/team’s established testing protocols, guidelines, and standards to ensure that the extract and associated programs/process’ perform to specification.