Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vira Jita Patel

Brisbane,QLD

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Lending Analyst

Latitude Financial Services
Brisbane, QLD
08.2016 - Current
  • Processed personal loan applications, assessed income and expenditure capacity, verified applications against borrowing criteria, and sold loan packaging insurance to eligible customers, contributing to improved client satisfaction.
  • Collaborated with brokers and internal stakeholders to identify bottlenecks and streamline lending processes, enhancing operational efficiency.
  • Reviewed identity documents and verified them against legislative policies for certified documents, AML, and fraud across Australia and New Zealand.
  • Trained new staff on Latitude processes and coached them to improve analytical skills and loan assessment accuracy, leading to higher team productivity.

Collections Officer

Latitude Financial Services
Brisbane, QLD
11.2012 - 07.2016
  • Conducted outbound calls to credit card customers with overdue payments and addressed inbound calls to clarify and resolve disputes, facilitating timely resolutions.
  • Negotiated payment terms with clients, ensuring fulfillment of their payment obligations and maintaining positive customer relationships.

Admin & Promotions Assistant

Yoga In Daily Life
Brisbane, QLD
06.2010 - 07.2011
  • Managed website content to ensure up-to-date information and user engagement.
  • Maintaining the customer database and data entry.
  • Handled telephone and email inquiries and coordinated bookings to enhance customer experience.
  • Facilitated customer inquiries and support
  • Operated cash register accurately to process transactions and maintain financial records.

Education

Master of Human Resource Management

Griffith University
QLD
01-2009

MBA - Human Recourse & Marketing

Devi Ahilya Vishwavidyalaya
Indore, India
01-2004

Bachelor of Science - Home Sciences

Maharaja Sayajirao University
Baroda, India
01-1998

Skills

  • Risk assessment

  • Analytical thinking

  • Customer relationship management

  • Loan processing

  • Team collaboration

  • Time management

References

References available upon request.

Timeline

Lending Analyst

Latitude Financial Services
08.2016 - Current

Collections Officer

Latitude Financial Services
11.2012 - 07.2016

Admin & Promotions Assistant

Yoga In Daily Life
06.2010 - 07.2011

Master of Human Resource Management

Griffith University

MBA - Human Recourse & Marketing

Devi Ahilya Vishwavidyalaya

Bachelor of Science - Home Sciences

Maharaja Sayajirao University
Vira Jita Patel