Viral Patel
Brisbane,QLD
Summary
Motivated individual with prior customer service and sales experience. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organised and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Assistance
02.2023 - 08.2023
- Greeted customers entering the store and responded promptly to customer needs.
- Communicated with customers and team members to solve problems.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed both cash and card purchases and returns.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organised merchandise in front lanes.
Customer Service Representative Lead
LeadGenius
07.2019 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Communicated with customers and team members to solve problems.
- I worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Accomplished multiple tasks within established timeframes.
- Assisted customers by answering questions and fulfilling requests.
- Maintained a professional, organised, and safe environment for employees and patrons.
Education
Master of Science - Engineering Technology
Queensland University of Technology
Brisbane, QLD01.2025
Bachelor of Science -
A.D. PATEL INSTITUTE OF TECHNOLOGY
INDIA2019
Skills
- Fluent Communication
- POS Systems Expert
- Coordination
- Scheduling
- Delivery Scheduling
- Warehousing Functions
- Problem-Solving Abilities
Timeline
Customer Service Representative
Assistance
02.2023 - 08.2023
Customer Service Representative Lead
LeadGenius
07.2019 - 11.2022
Master of Science - Engineering Technology
Queensland University of Technology
Bachelor of Science -
A.D. PATEL INSTITUTE OF TECHNOLOGY
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