Viral Tamboli
Summary
Experienced and results-driven professional with strong leadership skills and a proven work ethic, seeking a long-term role to drive operational excellence and ensure organizational efficiency. Adept at managing teams, implementing compliance and quality standards, and coordinating complex service operations. Committed to supporting business growth while maintaining high standards of performance and accountability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Support Coordinator
Downer Management Services Pty Ltd
05.2025 - Current
- Coordinates GMP and Non-GMP cleaning services, ensuring adherence to CSL standards and standard operating procedures.
- Maintains GMP documentation, validation records, CAPAs, and audit logs to support compliance efforts.
- Supports waste management, hygiene initiatives, pest control, garment laundering, and procurement of consumables.
- Handles raising of purchase orders, monitors inventory levels, and tracks service KPIs and SLAs.
- Liaises with CSL stakeholders, contractors, and internal teams to resolve service requests promptly.
- Assists in WHS compliance activities, including inductions and documentation of training.
Operations Manager
Probity Services Pty Ltd
10.2024 - 04.2025
- Managed operations across multiple sites, including staff rosters, payroll administration, compliance, and client communications.
- Prepared monthly cash flow statements and profit & loss reports for management review.
- Supervised cleaning teams, conducted site inspections, and implemented corrective actions as required.
- Oversaw equipment maintenance, consumables management, and waste stream processes.
Soft Services Manager
Downer Management Services Pty Ltd – CSL Melbourne
01.2023 - 10.2024
- Directed 17 soft service streams with annual revenue exceeding $15 million.
- Led compliance activities for GMP and Non-GMP environments across production, R&D, and manufacturing facilities.
- Ensured service delivery met contractual KPIs, audit requirements, and WHS standards.
- Implemented Lighthouse software across multiple CSL sites, achieving full compliance in areas of audits, inspections, rostering, governance, risk, and reporting.
- Managed procurement through approved systems, while controlling operational costs effectively.
Area Manager
Southern Cross Cleaning
06.2022 - 01.2023
- Oversaw government contracts including services for SA Ambulance (112 sites) and SA Courts (40 sites).
- Managed service delivery, staff rosters, site inspections, and employee performance.
- Coordinated staff training, relief staffing arrangements, and procurement of consumables.
Contract Manager
ISS Facility Services – CSL Broadmeadows
11.2017 - 05.2022
- Managed continuous 24/7 operations with a team of 75 staff in a GMP pharmaceutical setting.
- Led HSEQ compliance, conducted audits, managed safety reporting, and implemented corrective actions.
- Oversaw account profitability, monitored KPIs, and performed monthly profit & loss reviews.
- Conducted staff performance management, including appraisals and training programmes.
Site Supervisor
ISS Facility Services (CSL Broadmeadows)
01.2017 - 10.2017
Account Executive
Adityesh Educational Institute Pvt Ltd
01.2010 - 11.2016
- Accounting, payroll, AP/AR, P&L, balance sheet, statutory compliance
Education
Bachelor of Accounting -
Maharaja Sayajirao University of Baroda
Vadodara, Gujarat, India04.2005
Skills
- Soft Services Management (GMP & Non-GMP)
- Facilities and Contract Management
- Compliance, Audits, and WHS
- Stakeholder and Client Engagement
- Team Leadership and Workforce Planning
- Budgeting, P&L, and Cost Control
- Cleaning, Waste, Hygiene, and Pest Management
- Procurement and Consumables
- Systems Implementation (Lighthouse)
Certification
- Work Safety at Heights – Current
- Workplace Safety & Health Officer Registration (Queensland Government) – Current
Timeline
Support Coordinator
Downer Management Services Pty Ltd
05.2025 - Current
Operations Manager
Probity Services Pty Ltd
10.2024 - 04.2025
Soft Services Manager
Downer Management Services Pty Ltd – CSL Melbourne
01.2023 - 10.2024
Area Manager
Southern Cross Cleaning
06.2022 - 01.2023
Contract Manager
ISS Facility Services – CSL Broadmeadows
11.2017 - 05.2022
Site Supervisor
ISS Facility Services (CSL Broadmeadows)
01.2017 - 10.2017
Account Executive
Adityesh Educational Institute Pvt Ltd
01.2010 - 11.2016
Bachelor of Accounting -
Maharaja Sayajirao University of Baroda