Microsoft Office Softwares
Virg Maina
Internal Sales/Cyber-grad
Burwood
Summary
An enterprising Junior Cybersecurity Engineer with excellent communication and customer service skills. I'm eager to leverage both in a dynamic entry-level role.
My Ability to learn quickly, adapt to new environments, and build strong relationships makes me a valuable asset to any organization. I'm proficient in network security, vulnerability assessment, incident response and forensic investigation, and I'm always seeking new challenged to showcase and expand my knowledge.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Internal Sales Representative
ICCONS
Melbourne, Victoria
05.2024 - Current
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Entered 460 orders for a month during peak-period.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Supported external sales representatives by preparing necessary documentation for presentations and proposals while maintaining a clear understanding of all relevant project details throughout each stage of the sale cycle.
- Assisted in creating a queried database for business prospects within all 6 states.
- Answered customers' questions regarding products, prices, and availability.
- Performed effective online demonstrations during company meetings using Microsoft PowerPoint.
- Attended monthly sales meetings and quarterly sales trainings.
Sales Assistant
Active Feet (Podiatry Based)
Melbourne, Victoria
05.2021 - Current
- Demonstrated specialization in shoe fittings for podiatry practice, commended for achieving an exemplary service visible in company reviews.
- Took time out of work to conduct research and learn about issues related to the lower limbs and their treatment from a medical standing.
- Writing professional reports highlighting aspects of the fitting process to medical practitioners.
- Trained new team members through supervising and educating on medical terminology, treatment methods, product understanding and organizational procedures.
- Screening phone calls in a professional manner and assisting customers in finding solutions over the phone.
INTERN- TEAM LEADERFreelancingHUB
Deakin University
Melbourne, Victoria
02.2023 - 10.2023
- Accomplished successful deployment of a comprehensive survey and provided an informative walk-through on survey platform functionalities and data interpretation features
- Contributed to a team-driven project in a hybrid work setting, employing Microsoft Teams and Zoom for efficient communication and collaboration.
- Co-authored a project scope outlining achievable deliverables within a three-month time frame
- Exhibited strong communication abilities through client presentations, effectively showcasing project progress and deliverables.
- Applied research skills to identify emerging market trends and identify project direction.
- Assumed role of Team Leader, guiding and coordinating team efforts towards project success. Demonstrating active listening, empathy and division of tasks based upon strengths and interests of each individual member.
Inventory Assistant
JD Sports
Melbourne, Victoria
11.2020 - 02.2021
- Responsible for detail-oriented inventory management of various items ranging from shoes to apparel for sale, exceptionally according to the High inventory standards set by JD Sports.
- Operated in cohesion with senior team members to deliver a positive customer experience, delivering in-store orders promptly.
- Accessed electronic and paper cataloging systems to look up product information and availability
- Responsible for cataloging and processing incoming deliveries to the store consisting of shoes, apparel etc.
Administration Assistant
Platinum Investigations
Melbourne, Victoria
02.2019 - 07.2019
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
Education
Bachelor of Cyber Security - Cyber Security
DEAKIN UNIVERSITY
Burwood, VIC 02.2020 - 10.2023
Advanced Diploma - Business
BRAESIDE SCHOOL
Kenya 09.2016 - 06.2018
High School Diploma -
BRAESIDE SCHOOL
Kenya 09.2014 - 07.2016
Skills
Positive Customer Engagement
Attention to Detail
Interpersonal Skills
Adaptability
Problem-Solving Abilities
Effective Verbal and Written Communication
Active Listening
Leadership
Software
VM Studio
Azure cloud servers
Metasploitable
Wireshark
Sleuth kit
Python Programming
Java C Programming
Certification
Google IT Support Certificate
Timeline
Internal Sales Representative
ICCONS
05.2024 - Current
CompTIA A+
05-2024
Google IT Support Certificate
03-2024
INTERN- TEAM LEADERFreelancingHUB
Deakin University
02.2023 - 10.2023
Sales Assistant
Active Feet (Podiatry Based)
05.2021 - Current
Inventory Assistant
JD Sports
11.2020 - 02.2021
Bachelor of Cyber Security - Cyber Security
DEAKIN UNIVERSITY
02.2020 - 10.2023
Administration Assistant
Platinum Investigations
02.2019 - 07.2019
Advanced Diploma - Business
BRAESIDE SCHOOL
09.2016 - 06.2018
High School Diploma -
BRAESIDE SCHOOL
09.2014 - 07.2016
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