Virgilio Jr Santos
Rockdale
Summary
Administrative assistant with almost 5 years of experience looking for a company that can give me the opportunity for consistent learning and advancement so I may utilize my profession and skills to the utmost.
Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant In Nursing Home
Carino Care Rockdale
09.2023 - Current
- Provides care and support to elderly residents.
- Assisted residents with personal hygiene tasks such as bathing, toileting, grooming and dressing.
- Help residents with mobility transfers.
- Assisted residents with meal preparation and feeding if necessary.
- Engaged with residents in social activities.
- Maintained cleanliness and comfortable environment for the residents.
- Provides emotional support and companionship.
- Administered medications.
- Promote residents overall well being and quality of life.
- Documenting and charting (Food and fluid chart, restrictive chart, visual chart and bowel chart)
Home Care Support Worker
Salveo Care Agency
05.2023 - 08.2023
- Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
- Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
- Enhanced patient comfort by providing personalized care and support tailored to individual needs.
- Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.
After-Sales Admin
Geely Marilao Bulacan
09.2021 - Current
- Optimized resource allocation by closely monitoring workload distribution among technicians, reducing bottlenecks and wait times for customers.
- Identified upsell opportunities through regular analysis of customer feedback and purchase data.
- Fostered a culture of continuous improvement through open communication channels that encouraged feedback from all team members.
- Established clear performance metrics to monitor staff progress and identify areas for improvement.
- Boosted employee retention by fostering a supportive work environment that rewarded hard work and dedication.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Sales and Service Admin
Ford Marilao & Malolos Bulacan
10.2018 - 09.2021
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Drove team revenue totals by bringing in top sales numbers.
- Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Quality Assurance Inspector (Q.A)
Alphatech Development Corporation
12.2016 - 05.2017
- Communicated with production team members about quality issues.
- Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
- Kept detailed records of quality and imperfect products.
- Identified where product issues were coming from and rectified issues.
- Ensured compliance with industry standards by meticulously reviewing product specifications and requirements.
- Oversaw machine operation and assembly personnel for compliance and adequacy.
- Compared colors, shapes, textures and grades of products and materials with color charts, templates, or samples to verify conformance to standards.
- Reduced defect rates by implementing effective inspection processes and recommending corrective actions.
Human Resources Assistant
E.G Southern Luzon Steel Corporation
06.2016 - 11.2016
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Managed confidential employee records, safeguarding personal and professional information.
- Developed and maintained HR policies and procedures.
Education
Graduate Diploma - Graduate Diploma of Management Learning
South Sydney College
Burwood, NSWDiploma of Education - Community Services
South Sydney College
Burwood, NSW03-2025
Bachelor of Science - Business Administration Major in Management
Bulacan State University (BSU) Meneses Campus- Satellite Campus
Province Of Bulacan Philippines03-2016
High School Diploma -
Doña Candelaria Meneses Duque High School (DCMDHS)
Province Of Bulacan Philippines03-2012
Elementary -
Gen. Gregorio Del Pilar Elementary School (GGPES)
Province Of Bulacan Philippines01.2008
Skills
- Microsoft word, excel and power-point
- Leadership
- Time Management
- Ability to work with minimum supervision
- Management skills
- File management
- Relationship building
- Team collaboration
- File and record keeping
- Verbal and written communication
- Administrative duties
- Office administration
Certification
- Certificate III Education- Training provided by the Facility, February 17, 2025
- Certificate to administer and monitor medications- Int College, certificate issued November 15, 2023
Personal Information
- Age: 29
- Height: 5'3
- Weight: 59Kg
- Father's Name: Virgilio Talastas Santos (Deceased)
- Mother's Name: Annabelle Zaplan Santos
- Date of Birth: 03/27/96
- Religion: Roman Catholic
Attestation
I hereby attest that the information above is accurate to the best of my knowledge.
Timeline
Assistant In Nursing Home
Carino Care Rockdale
09.2023 - Current
Home Care Support Worker
Salveo Care Agency
05.2023 - 08.2023
After-Sales Admin
Geely Marilao Bulacan
09.2021 - Current
Sales and Service Admin
Ford Marilao & Malolos Bulacan
10.2018 - 09.2021
Quality Assurance Inspector (Q.A)
Alphatech Development Corporation
12.2016 - 05.2017
Human Resources Assistant
E.G Southern Luzon Steel Corporation
06.2016 - 11.2016
Graduate Diploma - Graduate Diploma of Management Learning
South Sydney College
Diploma of Education - Community Services
South Sydney College
Bachelor of Science - Business Administration Major in Management
Bulacan State University (BSU) Meneses Campus- Satellite Campus
High School Diploma -
Doña Candelaria Meneses Duque High School (DCMDHS)
Elementary -
Gen. Gregorio Del Pilar Elementary School (GGPES)
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