Virginia Burelli

Established in 2018, United Mortgage Group provided an opportunity to consolidate my Banking and Finance experience in a self-employed model as a stay-at-home mum. Proactively managing long standing relationships with clients and referral sources whilst dealing with a range of financial institutions ensuring loans recommended are not unsuitable.

• Analise clients financial position, credit reports and valuations to determine mortgage suitability
• Research loan providers and make recommendations ensuring clients are provided with the right strategy and product for both residential and commercial investments
• Acting as the intermediatory between my client and the bank, negotiating interest rates and fees, mitigating credit outcomes and ensuring all recommendations are made with the clients best interests as the priority
• Preparation and execution of all loan applications and regulatory compliance documents to settlement
• Effective communication with clients, banks and solicitors, keeping them informed at each stage of the loan process

Striving to be innovative, Lygon was a technology startup based in Sydney. Notable projects included, establishing the foundations of the Client Engagement Team - Customer Information System, Standard Operating Procedures, Contact center application, successful Proof of concept and implementing training and client facing materials whilst maintaining strong relationships with both internal and external stakeholders.

• Managing a small team of successful Customer Success Managers engaging clients from initial referral to Platform demonstrations, understanding complex corporate structures and operational requirements, change management, onboarding, training through to ongoing proactive account management
• Proactively sourcing referrals through stakeholders, maintaining relationships with representatives ranging from C-Suite executives to product and operations teams Introducing and refining the processes and materials required to ensure the team are well equipped, trained, and efficient in all client interactions within agreed SLA’s Implemented strategies, streamlined tested processes supported with standard operating procedures for the team to follow
• Established internal systems to execute on cost efficient strategies to onboard customers using methods such as implementing a client segmentation model and the materials required to support this model Member of the product council, collaborating with our Head of Product and Engineering teams delivering client insights that led to product enhancements ensuring the platform features and functionality were relevant
• Working closely with our Information Security Officer and suppliers to reduce risk, ensuring client data is protected and that relevant processes are in place and in line with company and ISO policies

Positioned within the affluent branches of Elsternwick and St Kilda, my strong Relationship Management background, sound understanding of banking products and confidence around the financial planning process supported my branches in achieving their business results where previously unsuccessful.

· Proactively source referrals through existing clients, external referral partners, branch network and mortgage innovators

• Develop and Maintain strong relationships with branch staff, delivering customised training to understand the benefits of Financial Planning strategies and identify and refer warm opportunities
• Training of staff at area team meetings highlighting the importance of knowing your client and building a strong genuine long-lasting relationship to support an ongoing service proposition
• Understand my clients lifestyle and financial goals and identify opportunities to improve their financial position
• Preparation and recommendations through Statement of Advice with relation to tax minimization strategies, retirement planning, superannuation, asset protection and geared investments
• Gain clients commitment to their financial plan through implementing the ongoing service program and meeting each review obligation under their ongoing service agreement
• Ability to communicate financial planning advice in a clear understandable way where clients rated no less than 100 in client surveys
• Organise presentations and conduct client seminar evenings tailored to specific demographic, demonstrating the benefits of taking charge of their financial future

Responsible for one of the larger portfolios in Premium Financial Services, managing $170mil FUM the portfolio comprised predominately of C-Suite executives, Medical Specialists and Legal Practitioners. Ranked third top lender with $28mil in drawdowns in the six months to March 2010. Extraordinary portfolio growth of 183%

· Build trust and loyalty with our clients understanding their personal and financial circumstances and providing them with a holistic banking approach, taking care of their total financial needs

• Ensuring portfolio FUM and revenue growth through taking hold of a greater share of wallet, actively growing existing clients and through referral sources ensuring little or no run off
• Provide solutions to complex financial requirements structuring sophisticated lending deals involving companies, family trusts and third party guarantees
• Excellent understanding of Wealth Management strategies and ability to identify, qualify and close opportunities at every opportunity driving sound referrals to our Financial Planners
• Well versed in structuring, presenting and executing sophisticated Lending Solutions for complex requirements. Strong financial analysis and risk assessment abilities
• Provided training and upskilling fellow team members, sharing thoughts, ideas and constructive feedback. Work well within my team to meet all challenges and enable a culture of success, consistently executing a superior customer experience.
• · Always maintain the highest reputation for corporate responsibility, ensuring all dealings are ethical and compliant