Virginia Carter
Seven Hills,NSW
Summary
Results-oriented leader with 20 years in entertainment services across Sydney, Melbourne, and Brisbane. Skilled in team management, recruitment, branding, and marketing. Strong background in operational management and cross-functional leadership, driving strategies that enhance operational efficiency and reduce costs.
Overview
21
21
years of professional experience
Work History
Director of Sales and Marketing
Fab Fun Entertainment & Events
Norwest
04.2008 - Current
- Developed and implemented sales strategies that increased market share and drove significant revenue growth.
- Led cross-functional teams to execute integrated marketing campaigns.
- Analyzed market trends to identify new product development opportunities.
- Managed relationships with key clients, enhancing loyalty and retention through personalized engagement.
- Oversaw budget allocation for marketing initiatives and sales programs.
- Implemented CRM systems to streamline customer interactions and improve data management.
- Coordinated and delivered training sessions for sales staff on product knowledge and effective selling techniques.
Director of Operations
Fab Fun Entertainment & Events
04.2008 - Current
- Oversaw daily operations, ensuring efficiency and compliance with company policies to support organizational objectives.
- Developed and implemented operational strategies to maximize efficiency and reduce costs.
- Managed supply chain processes, optimizing inventory levels and reducing expenses.
- Coordinated cross-departmental communication, enhancing collaboration and performance across teams.
- Analyzed operational data to identify trends and improve decision-making.
- Led training programs to enhance employee skills and operational knowledge.
- Evaluated vendor performance, maintaining high-quality service standards.
- Facilitated problem-solving sessions, addressing operational challenges to improve workflow and outcomes.
Director
Fab Fun Entertainment & Events
Norwest
04.2008 - Current
- Collaborated with cross-functional teams to achieve product objectives and resolve issues.
- Promoted customer satisfaction by providing knowledgeable and friendly service.
- Prioritized tasks to efficiently meet service goals.
- Identified customer needs promptly to enhance service delivery.
- Delivered excellent face-to-face and phone support to customers.
- Assisted customers with requests and inquiries to boost satisfaction levels.
- Developed strategic partnerships that enhanced market presence and strengthened brand recognition.
- Managed customer relationships to ensure high satisfaction and foster loyalty retention.
Disability Support Worker
Headway
Bankstown
03.2008 - 03.2009
- Documented client progress and behavior in daily reports to track development and inform care strategies.
- Collaborated with healthcare professionals to implement effective care plans.
- Facilitated recreational activities to enhance social interaction and engagement.
- Developed individualized strategies to promote client independence and mobility.
- Managed challenging behaviors using positive reinforcement techniques to promote positive client interactions and outcomes.
- Provided emotional support to individuals with physical or mental disabilities, fostering a safe and nurturing environment.
- Maintained organized filing system for client records, ensuring complete documentation of interactions.
- Educated clients on available options for informed decision-making.
Customer Service Liaison
Centrelink
Blacktown
03.2006 - 01.2008
- Resolved customer complaints efficiently, enhancing client satisfaction through professional engagement.
- Coordinated communication between clients and service providers to ensure timely resolution of inquiries.
- Assisted clients with inquiries regarding services and benefits.
- Provided clear information about eligibility and application processes.
- Educated clients on resources and support programs, empowering them to make informed decisions.
- Collaborated with cross-functional teams to achieve customer satisfaction goals.
- Maintained accurate records of client interactions and service requests.
- Developed training materials for new hires in customer service.
Education
Graduate Certifcate in Business - Business Management
Curtin University
Perth, WA01-2023
Advanced Diploma - Welfare & Social Services
TAFE NSW
NSW11-2005
Skills
- Sales strategy
- Sales pipeline management
- Consultative and relationship selling
- Customer relationship management
- Market analysis
- Brand marketing
- Integrated marketing
- Sales territory growth
- Budget management
- Operational efficiency
- Team recruitment
- Training development
- Team collaboration
- Creative direction
- Problem solving
- Relationship building
- Communication skills
Timeline
Director of Sales and Marketing
Fab Fun Entertainment & Events
04.2008 - Current
Director of Operations
Fab Fun Entertainment & Events
04.2008 - Current
Director
Fab Fun Entertainment & Events
04.2008 - Current
Disability Support Worker
Headway
03.2008 - 03.2009
Customer Service Liaison
Centrelink
03.2006 - 01.2008
Graduate Certifcate in Business - Business Management
Curtin University
Advanced Diploma - Welfare & Social Services
TAFE NSW