Virginia Charters
Kotara,NSW
Summary
Customer-focused Postal Service Operator with years of experience in fast-paced, high-volume work environments. Highly personable and receptive to customers' needs. Well-versed in post office products and services.
Skilled Pharmacy Assistant brings 10 years of experience in community pharmacy environments. Dedicated to maintaining smooth operations and helping customers with individual medication needs. Highly responsible in dealing with controlled substances and kind with customers of backgrounds.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Postal Services Officer
Australia Post
02.2023 - Current
- Promoted an inclusive workplace culture through respectful interactions with peers and supervisors from diverse backgrounds.
- Completed daily administrative tasks such as updating records, filing documents, and managing inventory levels.
- Assisted customers in selecting appropriate shipping methods, leading to increased revenue from postage sales.
- Provided prompt assistance with passport applications, helping customers complete forms correctly and verifying required documentation.
- Maintained a safe work environment by adhering to safety guidelines and reporting potential hazards.
- Supported colleagues during periods of high workload, demonstrating flexibility and adaptability in taking on additional tasks when needed.
- Monitored post office lobby area for cleanliness and orderliness, providing a welcoming atmosphere for customers visiting the facility.
- Handled high volumes of mail during peak seasons with diligence, maintaining quality standards in sorting and distribution processes.
Pharmacy Assistant
Priceline Pharmacy
11.2012 - Current
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Supported operations with filing, copying and faxing.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Updated computer system with current customer, payment and inventory information.
- Verified order information against computer database.
- Trained new pharmacy staff on computer system and drug management protocols.
- Operated cash register and other front counter tasks to facilitate daily operations.
Sales Assistant
Betts Kids
08.2011 - 01.2013
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Completed orders and organized product deliveries to meet customer timetables.
- Maintained records related to sales, returns and inventory availability.
- Referred customers to various services by evaluating needs and providing recommendations.
- Coached new sales staff on store policies and strategies for increasing revenue.
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Supported loss prevention goals by monitoring shopper behavior.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Opened new merchandise and stocked sales floor racks and shelves.
- Trained new employees on customer service, money handling and organizing strategies.
- Informed customers of promotions to increase sales productivity and volume.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Education
High School Diploma -
Lambton High School
Lambton, NSWSkills
Pharmaceutical Supply Storage
Payment Processing
Receiving Incoming Supplies
Addressing Customer Inquiries
Pharmacist Assistance
Cash Register Operation
Processing Orders
Verifying Orders
POS Transactions
Electronic Refill Request Processing
New Store Setups
Pharmacy Policies and Procedures
Package handling
Workplace Safety
Parcel Tracking
Box Rental Management
Money Order Transactions
Retail Sales
Customer Service
Attention to Detail
Excellent Communication
Organizational Skills
Adaptability and Flexibility
Cash Handling
Certification
S1 and S2 Certificate
First Aid Certificate
Timeline
Postal Services Officer
Australia Post
02.2023 - Current
Pharmacy Assistant
Priceline Pharmacy
11.2012 - Current
Sales Assistant
Betts Kids
08.2011 - 01.2013
High School Diploma -
Lambton High School
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