VIRGINIA SIEVIER
Sydney,NSW
Summary
Dynamic professional with a proven track record, adept in service excellence and exceptional organizational skills. Excelled in enhancing audit and reconciliation processes, significantly improving efficiency. Skilled in effective communication, demonstrated through successful client and team interactions. Committed to leveraging multitasking abilities and payroll processing expertise to achieve employer goals.
Overview
30
30
years of professional experience
Work History
Administration and Accounts
Forshaw Lawyers
Horsley Park
04.2014 - Current
- Coordinated with external auditors during annual audit cycles for accurate results.
- Collaborated with accounting associates to improve reconciliation processes.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Compiled correspondence such as letters, memos and emails on behalf of senior staff members.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
Customer Service Officer
Centrelink
Fairfield, New South Wales
01.2007 - 12.2012
- Answered customer inquiries via telephone, email and face-to-face contact.
- Updated internal databases with new account information as needed.
- Implemented best practices regarding customer service standards across all channels.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated databases with new and modified customer data.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Identified needs of customers promptly and efficiently.
Conveyancing Clerk
Wade Burns & Associates
Abbotsbury, NSW
01.1997 - 12.2007
- Responded to inquiries from clients regarding conveyancing matters.
- Organized and maintained client files in accordance with company procedures.
- Prepared and reviewed legal documents such as contracts, deeds, mortgages, titles and settlements.
- Provided advice to clients on the legalities of buying or selling a property.
- Liaised with estate agents, surveyors and other third parties involved in conveyancing process.
- Monitored progress of each transaction from initial instruction through to completion.
- Maintained up-to-date knowledge on changes in legislation affecting conveyancing processes.
- I answered phones, greeted clients, and scheduled appointments.
Store Manager
Caltex
M4 Eastern Creek, NSW
01.1995 - 11.2007
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Performed regular price checks to ensure competitive pricing.
- Updated POS system with new products and promotional offers.
- Updated and maintained store signage and displays.
Education
Responsible Service of Alcohol
Certificate Number 100001898666Responsible Conduct of Gambling
Certificate Number 10001901916Justice of The Peace
JP number 139790Working With Children's Check
WWC Number WWC0289007ESkills
- Service Excellence
- Effective Multitasking
- Effective Communication
- Exceptional Organizational Skills
- Diligent Worker
- Payroll processing
References
- Rene Forshaw, Forshaw Lawyers, rene@forshawlawyers.com.au, 0418 648 252
- Wade Burns, Wade Burns & Associates, wade@hustleproperty.com.au, 0414 463 782
Timeline
Administration and Accounts
Forshaw Lawyers
04.2014 - Current
Customer Service Officer
Centrelink
01.2007 - 12.2012
Conveyancing Clerk
Wade Burns & Associates
01.1997 - 12.2007
Store Manager
Caltex
01.1995 - 11.2007
Responsible Service of Alcohol
Responsible Conduct of Gambling
Justice of The Peace
Working With Children's Check
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