Virginia Clare Tyson
Perth,WA
Summary
Motivated banking professional with experience in delivering exceptional customer service, cash handling, and cross-selling bank products. Known for maintaining accurate transaction records, demonstrating strong numeracy skills and adhering to regulatory requirements. Have contributed positively to team efforts through effective communication and problem-solving abilities. Possess strong knowledge of banking principles and procedures.
Overview
24
24
years of professional experience
Work History
Bank Teller
Bankwest
Perth, WA
05.2007 - 09.2024
- Welcomed customers and offered pleasant service during entire transaction.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Adhered to financial services security and audit procedures.
- Responded and assisted customers with account inquiries and updates.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Provided assistance to other tellers during peak business hours as needed.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Educated customers about different types of banking services available at the branch.
- Assisted customers with basic technical issues related to digital banking platforms.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
Sales Assistant
Boots the Chemist
, United Kingdom
09.2000 - 07.2005
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Accepted and completed cash, check and credit card payments.
- Helped customers find specific products, answered questions, and offered product advice.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered incoming telephone calls to provide store, products and services information.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Pensby Girls Secondary School
Pensby UK07-1984
Skills
- Cash handling
- Transaction processing
- Customer service
- Regulatory compliance
- Risk assessment
- Sales techniques
- Digital banking
- Data entry
- Conflict resolution
- Relationship building
- Product knowledge
- Attention to detail
- Time management
- Problem solving
- Organization and time management
- Communication
- Organizational skills
- Multitasking
Affiliations
- I enjoy spending time with family and friends, cooking for them, and entertaining
- Taking my dog on long walks
- I have a share in a racehorse with my friends
Accomplishments
- I received an Ultimate Success Award from Bankwest at their yearly awards dinner
Timeline
Bank Teller
Bankwest
05.2007 - 09.2024
Sales Assistant
Boots the Chemist
09.2000 - 07.2005
High School Diploma -
Pensby Girls Secondary School
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