Vironika Raman
Woodcroft,New South Wales
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Tutor
Self-employed
11.2022 - Current
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
Customer Service Representative
Woolworths
07.2021 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Law -
Western Sydney University
Sydney, NSW2029
Skills
- Teamwork Skills
- Time Management Skills
- Interpersonal Communication Skills
- Problem Solving Skills
- Friendly and Outgoing Attitude
- Multitasking Skills
- Excellent Customer Service Skills
- Strong Organizational Skills
- Advanced Computer System Skills
- Training development aptitude
- Reading Comprehension
- Product and service knowledge
Extra-curricular activities
Debating , St Andrews College , Sydney
- Participated in internal and external debates throughout year 8 to year 11
- Developed excellent communication skills
- confident voice
- Team work
- Adaptability
St Vincent De Paul, St Andrews College , Sydney
- organised charitable school events
- prepared meals and hampers
- poverty activation strategies
- volunteered time outside school hours to help
Oz Tag, Blacktown Friendly Competition , Sydney
- created a team with friends
- developed training sessions
- teamwork
- work well independently
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Tutor
Self-employed
11.2022 - Current
Customer Service Representative
Woolworths
07.2021 - Current
Bachelor of Law -
Western Sydney University
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