Vishakha Salvi
Melbourne,Australia
Summary
Dynamic and results-oriented Project Manager with over 2 years of experience and 7 years as a Network Engineer, specializing in managing complex IT projects while ensuring efficient design, implementation, and optimization of network infrastructures. Expertise in bridging the gap between technical teams and stakeholders, consistently delivering projects on time, within scope, and under budget. Proficient in leveraging industry best practices and methodologies such as Agile and ITIL 3 & 4 to drive process improvements and ensure optimal network performance and reliability. Committed to applying a unique blend of project management acumen and network engineering skills to lead innovative solutions that contribute to organizational success.
Overview
16
16
years of professional experience
Work History
Customer Service and Sales Consultant-Casual
Telstra Limited
06.2025 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Project Implementor
Star21 Pty Ltd
02.2024 - 02.2025
- Utilized Zendesk ticketing system to manage and resolve customer support inquiries efficiently.
- Handled a wide range of Enterprise and Small Business network requests, ensuring timely and accurate resolution.
- Advised customers on network requirements and provided tailored solutions aligned with their business needs.
- Acted as a liaison with Telstra, following up to ensure successful implementation and completion of customer requests.
- Maintained high standards of customer satisfaction through clear communication, follow-ups, and issue ownership.
- Managing projects for Telstra’s Small Business, Enterprise Customers.
- Project execution - managing implementation of the solution, overseeing scope, resource, schedule and financials, in partnership with the Business, to ensure delivery within agreed time and budget and to agreed quality standards
- Project budgets in the order of $100K to $1M
- Managing client relationship and stakeholder expectation - providing accurate, regular and timely information to all stakeholders and sponsors on project status, progress, issue risks and impacts
- Managing project teams and resources
- Influencing team behaviours to achieve successful project outcomes
- Managing the delivery of outcomes to meet internal and external stakeholder expectations
- Balancing competing agendas and priorities through the life of the project
- Managing project risks and communications
- Developing project documentation - Project Management Plan, Project Schedule, Communications Plan, Quality Plan utilising formal project management methodologies (based on PMBOK) and compliance to methodologies and best work practices
Customer Service and Sales Consultant-Casual
Telstra Limited
10.2023 - 10.2024
- Use consultative selling to understand customer needs
- Establish clear sales and performance targets
- Handle customer complaints with professionalism and empathy
- Provide timely and effective solutions
- Regularly check and arrange displays for an inviting environment
- Regularly track progress and adjust strategies accordingly
- Develop effective communication to address customer needs and concerns
Desktop Network Support Technician
New Era Technology
07.2022 - 04.2023
- Deploy, install, and maintain school ICT systems (Ex. Monitor, Printer, Mobile devices, desktops, laptops and all IT devices)
- Daily checks on server to ensure they are performing at their best
- Logs, Backups, Windows updates
- Troubleshoot the tickets raised on ConnectWise portal
- Install and configure an operating system and application software
- Configure user account using Microsoft cloud account (In-Tune configuration)
- Configuration & Troubleshooting in Active directory and Microsoft Azure
- Configure wireless or wired LAN access via ethernet connection or wifi
Assembler
Fisher & Paykel Healthcare LTD
04.2020 - 06.2022
- Assemble a range of quality healthcare products such as Humidifiers
- Assemble each product as per given SOP
- Test each unit in tester and mention the testing result in DHR
- Pack the product as per SOP and give it to quality dept for further inspection
- Have won the best Roadshow Award in the year 2021
Project Co-ordinator
Infosys India Pvt Ltd (Telstra Limited)
05.2018 - 06.2019
- Single Point of contact for customer for the transition/migration of services
- Provide effective and timely communication to key stakeholders
- Reporting project status, escalating for support as appropriate
- Communicate project requirements to stakeholders, site representatives and project manager
- Follow the Telstra delivery policies and standards
Senior Network Engineer (NOC)
Ericsson Global India Pvt Ltd
05.2013 - 12.2017
- Core switch configuration verification on Huawei, ZTE, and Lucent switch & Ericsson GMSC
- Analysis of network related issues, overall switching and signaling
Fault Troubleshooting Engineer
Alcatel-lucent Managed Solutions Ltd
07.2011 - 04.2013
- Operations of MSC/GMSC (Lucent, Huawei, ZTE) that includes faults related to call routing, migrations, version upgrades and access network faults
- SS7 Configuration and modifications in GT-Table (by MIN, IMSI through GT Selector for SMSC, HLR)
- Analyzing the SS7 call Trace in Lucent MSC's such as TCMON, PCMD and UXCPTTRACE for call related Problem Resolution
- Project Worked on: Airtel/Bharti NMNP
Change Management Specialist
02.2010 - 07.2011
- Authorize and approve minor/low change.
- Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes
- Authority to implement or reject a change.
- Ensures that all the activities designed to implement the change are as per the standards. The policies and procedures should be well defined, recognized and reviewed
Education
Diploma - Applied Network and Cloud Technology
New Zealand Skills and Education College (NZSE)
01.2022
Bachelor of Engineering - Electronics & Telecommunication
SSPM’s College of Engineering, Mumbai University
01.2009
Diploma of Engineering - Electronics & Telecommunication
L&T Institute of Technology, MSBTE
01.2006
Skills
- Project coordination expertise
- Timely project delivery
- Effective communication with stakeholders
- Risk identification and mitigation
- Budget oversight and analysis
- Experienced with ConnectWise and Zendesk platforms
- Microsoft Office Suite proficiency
Additional Information
- Visa Status: New Zealand Citizen Partnership based Work Visa-subclass 461 (Australia) & New Zealand Permanent Resident
- Driving License: Vic Road Car License (Full), New Zealand Class 2 License (Full), Indian driving License (Full)
- Date of Birth: 04th November 1986
Hobbies and Interests
Listening Music, Hiking with my dog, Travelling and exploring new places, Gardening, Fishing
Timeline
Customer Service and Sales Consultant-Casual
Telstra Limited
06.2025 - Current
Project Implementor
Star21 Pty Ltd
02.2024 - 02.2025
Customer Service and Sales Consultant-Casual
Telstra Limited
10.2023 - 10.2024
Desktop Network Support Technician
New Era Technology
07.2022 - 04.2023
Assembler
Fisher & Paykel Healthcare LTD
04.2020 - 06.2022
Project Co-ordinator
Infosys India Pvt Ltd (Telstra Limited)
05.2018 - 06.2019
Senior Network Engineer (NOC)
Ericsson Global India Pvt Ltd
05.2013 - 12.2017
Fault Troubleshooting Engineer
Alcatel-lucent Managed Solutions Ltd
07.2011 - 04.2013
Change Management Specialist
02.2010 - 07.2011
Bachelor of Engineering - Electronics & Telecommunication
SSPM’s College of Engineering, Mumbai University
Diploma of Engineering - Electronics & Telecommunication
L&T Institute of Technology, MSBTE
Diploma - Applied Network and Cloud Technology
New Zealand Skills and Education College (NZSE)
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