Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
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Vishakha Sharma

Newcastle,NSW

Summary

I am flexible hard worker ready to learn and contribute to team success. I am a dedicated employee known for punctuality, and positive attitude and a can do spirit. Highly-motivated employee with desire to take on new challenges. I have strong work ethic, adaptability and exceptional interpersonal skills. I adept at working effectively unsupervised and I am quick in mastering new skills. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

I am personably very caring and people-friendly with great communication skills and I am highly motivated in working with Aged-care department.

Overview

4
4
years of professional experience

Work History

Service Station Manager

Metro shortland
Newcastle
11.2020 - Current
  • Organized staff schedules to ensure adequate coverage of shifts.

  • Monitored fuel inventory levels and placed orders when necessary.
  • Resolved customer complaints in a timely manner with the highest level of professionalism.
  • Recruited, trained and supervised employees according to company policies and procedures.
  • Scheduled preventative maintenance on equipment to ensure optimal operation.
  • Collaborated with vendors to obtain the best prices on supplies, products and services.
  • Maintained a clean work environment by monitoring safety regulations compliance.
  • Analyzed sales data to identify trends in customer demand for various product lines.
  • Adhered to established health and safety protocols at all times while on duty.
  • Assisted in developing promotional campaigns that increased sales revenue significantly.
  • Provided excellent customer service by responding promptly to inquiries or requests from customers.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Ensured proper maintenance of customer service standards and quality control measures.
  • Managed daily operations, including cash handling, record keeping and reporting.
  • Implemented new processes and procedures to increase efficiency in operations.

Front of House Staff Member

Sapphire Indian Restaruant
Newcastle
07.2020 - 01.2022
  • Greeted customers and answered questions about menu items.
  • Organized seating for guests in a timely manner.
  • Ensured compliance with health and safety regulations in the restaurant.
  • Processed customer payments accurately and efficiently.
  • Provided exceptional customer service to ensure satisfaction.
  • Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
  • Assisted with food preparation tasks as needed.
  • Checked order accuracy before delivering to tables.
  • Resolved customer complaints promptly and professionally.
  • Tracked inventory of supplies and communicated needs to management team.
  • Informed customers of daily specials and promotions available at the restaurant.
  • Answered phone calls from customers inquiring about take-out orders or reservations.
  • Handled cash register transactions for both dine-in and take-out orders.
  • Monitored dining room activity to ensure all guests had a positive experience.
  • Assigned duties to busboys or other front of house staff members as needed.
  • Followed up with customers after their meal to ensure satisfaction.
  • Verified that alcoholic beverages were served only to those 21 years of age or older.

Front of Staff

The Posh Spice
Sydney
10.2019 - 01.2020
  • Cleaned dishes, pots, pans and utensils.
  • Swept and mopped floors to maintain cleanliness in the kitchen area.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
  • Disposed of garbage according to health regulations.
  • Received deliveries of food items and stored them properly.
  • Set up serving trays for events or parties.
  • Served food during catered events or banquets as requested by supervisors or chefs.
  • Maintained a neat work station throughout shift hours.
  • Followed all health code guidelines when handling food items.
  • Restocked condiments on tables throughout restaurant dining room.
  • Inspected kitchen equipment for proper functioning before use.
  • Sanitized surfaces with approved cleaning solutions after each task was completed.
  • Maintained inventory of kitchen supplies and equipment needs.
  • Communicated effectively with co-workers regarding daily tasks assigned.
  • Performed general maintenance duties such as replacing light bulbs and repairing broken equipment parts.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Prepared garnishes to complement dishes on menu.

Education

Bachelor of Science - Medicinal And Pharmaceutical Chemistry

University of Newcastle
Callaghan, NSW

Skills

  • Inventory Analysis
  • Customer Service Excellence
  • Merchandise Upselling
  • Sales Techniques Development
  • Workplace Safety
  • New Employee Hiring
  • Personnel Training And Development
  • Workflow Improvement
  • Staff Scheduling
  • Supply Ordering
  • Inventory Maintenance
  • Staff Assignments And Supervision
  • Maintenance Planning
  • System Maintenance
  • Tool And Equipment Maintenance
  • Retail Experience
  • Mentoring And Training
  • Task Delegation
  • Effective Workflow Management
  • Operating Cash Register
  • Cash Handling

Affiliations

  • I am a currently full-time student with a great job as a Manager at Metro service station which requires me to be available around the clock.
  • I am a Freelance photographer
  • I take part in volunteer services at my University
  • I am also a Freelance tutor for Chemistry and Mathemtaics

Languages

English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Accomplishments

  • I have been awarded International-excellence scholarship
  • Top students in high school
  • Promotion to Manager from customer representative in 6 months

References

References available upon request.

Timeline

Service Station Manager

Metro shortland
11.2020 - Current

Front of House Staff Member

Sapphire Indian Restaruant
07.2020 - 01.2022

Front of Staff

The Posh Spice
10.2019 - 01.2020

Bachelor of Science - Medicinal And Pharmaceutical Chemistry

University of Newcastle

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Vishakha Sharma