Balwant Singh Rao
Wollert
Summary
Professional support worker skilled in delivering high-quality care and assistance to individuals with disabilities. Proven ability to create positive and inclusive environment that fosters client independence and well-being. Strong team collaborator with focus on achieving results and adapting to changing needs, while displaying empathy and patience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Multi-Unit Operation Manager
Belway Labour Management
02.2025 - Current
- Improved overall store performance by implementing efficient multi-unit operations strategies and streamlining communication processes among units.
- Championed employee development initiatives such as skill-building workshops and team-building activities to foster a positive work culture for all staff members.
- Conducted comprehensive risk assessments for each location identifying potential hazards and implementing necessary corrective actions for enhanced safety measures.
- Streamlined supply chain processes leading to reduced lead times enabling prompt product availability in all locations.
Multi-Unit Operation Manager
Belway Labour Management
02.2012 - 01.2025
- Drove sales growth in each unit by designing and executing targeted marketing campaigns aligned with company objectives and market trends.
- Improved overall store performance by implementing efficient multi-unit operations strategies and streamlining communication processes among units.
- Led the successful launch of new store locations from site selection to grand opening events while adhering to budgetary constraints and corporate guidelines.
- Enhanced customer satisfaction levels by ensuring consistent service delivery, training staff on best practices, and addressing customer feedback promptly.
Disability Support Worker
Beyond Care
06.2024 - 12.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Disability Support Worker
Star Community Care Pvt Ltd
08.2023 - 05.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
Senior Recruitment Consultant
Regal Recruitment
07.2008 - 01.2012
- Optimized the use of recruitment software to improve data tracking, reporting, and analysis capabilities for better decision-making processes.
- Established strong relationships with industry professionals through networking events and social media outreach.
- Served as a trusted advisor to both clients and candidates in all stages of the recruitment process, ensuring clear communication and expectations management.
- Increased candidate retention rates by conducting regular follow-ups and offering support throughout their employment journey.
Education
Certificate III - Individual Support
Star Community College
Blacktown, NSW04-2022
Diploma of Business - Business Management
Australian Vocational Learning Centre
Sydney, NSW05-2013
Diploma of Hospitality Management - Hospitality Management
The Illawarra Business College
Bankstown, NSW11-2009
Skills
- Operational efficiency
- Staff development
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Independent living support
- Documentation and reporting
- Client confidentiality
- Incident reports
- Disability services
- Mobility support
Certification
- HLTAID011 FIRST AID
- WWCC
- NDIS WORK ORIENTATION
- AUSTRALIAN POLICE CHECK
Languages
English
Hindi
Reference
On Request
Timeline
Multi-Unit Operation Manager
Belway Labour Management
02.2025 - Current
Disability Support Worker
Beyond Care
06.2024 - 12.2024
Disability Support Worker
Star Community Care Pvt Ltd
08.2023 - 05.2024
Multi-Unit Operation Manager
Belway Labour Management
02.2012 - 01.2025
Senior Recruitment Consultant
Regal Recruitment
07.2008 - 01.2012
Certificate III - Individual Support
Star Community College
Diploma of Business - Business Management
Australian Vocational Learning Centre
Diploma of Hospitality Management - Hospitality Management
The Illawarra Business College
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