Vishal Dhote
Solutions Lead
Pune,Maharashtra
Summary
Enthusiastic technical professional with close to 12 years of experience in Service Assurance domain. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Solutions Lead
Tech Mahindra
Pune, Maharashtra
07.2016 - Current
- Provide Technical Consultation to the Customer. Also, implement and provide administrative support for Microfocus ITOM Suite, Nagios and Dynatrace.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Worked closely with senior leadership to manage project planning, resource allocation, scope to deliver projects on strict schedules and budgets.
- Support transition, monitoring assessment, due diligence, audits, identification of automation scope, upgrades and vulnerabilities fixing.
- Help Practise and mentor team members to build competency across multi vendor ITOM, ITSM, APM and Cloud Technologies.
Consultant
ISYX Technologies LTD.
Pune, Maharashtra
08.2015 - 06.2016
- Translate customer requirements into effective solution and craft proposal including overall effort estimation, technical implementation approach, timelines and milestones.
- Developed, maintained courteous and effective working relationships with Client Delivery team, Technical Service Delivery Managers, Ops team and other cross functional team.
- Worked with client delivery team post-implementation on user testing, debugging, support and maintenance in order to ensure smooth transition.
- Worked closely with Implementation Partner and Product Vendor to achieve business outcome.
- Identified issues through root cause analysis to implement corrective action.
Senior SME
Amdocs
Pune, Maharashtra
12.2013 - 07.2015
- Maintenance and Operation support for HP BSM, HP OMU, HP OMi and Aternity.
- Developed and delivered technical training, designed to enable and educate the Operational Support teams.
- Support Tool standardization, upgrade and inventory reconciliation initiatives.
- Provided inputs to automation team to develop HP OV agent Upgrade/troubleshooting solution to achieve 5000+ servers.
Governance and Escalation management.
Senior SI Engineer
Wipro Infotech
Mumbai, Maharashtra
04.2010 - 11.2013
- Joined as a Fresher post a brief training on HP Server and Network monitoring tool.
- Proved successful working within tight deadlines and fast-paced atmosphere which made my supervisors confident to put me into Customer facing environment.
- Installed and implemented the HP and CA Suite of Monitoring Products post understanding the requirements from the Client and adhering to the scope of Project.
- Involved in Unit Testing, Integration testing and User Acceptance Testing to ensure smooth project delivery.
- Prepared documentations like Low level design, Test Cases, User Manuals for Project implementations.
- Participated in team-building activities to enhance working relationships.
- Involved in multiple POCs
Education
B.Tech - Electronics And Telecommunication
Dr. Babasaheb Ambedkar Technological University
08.2005 - 06.2009
Skills
Service Assurance and IT Operations Management
Automation understanding
Customer Relations
Requirement gathering and analysis
Design and implementation
Troubleshooting
Timeline
Solutions Lead
Tech Mahindra
07.2016 - Current
Consultant
ISYX Technologies LTD.
08.2015 - 06.2016
Senior SME
Amdocs
12.2013 - 07.2015
Senior SI Engineer
Wipro Infotech
04.2010 - 11.2013
B.Tech - Electronics And Telecommunication
Dr. Babasaheb Ambedkar Technological University
08.2005 - 06.2009