Vishal Kadian
Melbourne,VIC
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Relationship Officer
ES Professionals
01.2023 - Current
- Maintained and built close relationships with customers through regular contact and visits.
- Conducted thorough reviews of existing accounts to identify gaps in services or opportunities for upselling additional products or offerings.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Successfully collaborated with internal departments such as sales, operations, and compliance in order to provide exceptional end-to-end service for clients.
Help Desk Officer
Wilson / Department of Families and Housing
01.2022 - 12.2022
- Maintained accurate records of all support requests, enabling data-driven improvements to helpdesk operations.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Served as liaison between IT department and end-users, facilitating smooth escalation of complex issues when necessary.
- Implemented ticket prioritization system, leading to improved case management and faster issue resolution times.
Operation Support Officer
Covid Quarantine Vic CQV
01.2021 - 12.2021
- Collaborated with cross-functional teams for efficient project completion and optimal results.
- Managed inventory control, procurement, and vendor relations to ensure timely delivery of products and services.
- Contributed to the development of strategic plans aimed at improving overall organizational performance.
- Maintained a safe work environment by enforcing health and safety regulations and conducting regular inspections.
Resident Support Officer
Department of Justice DJCS
01.2020 - 12.2020
- Developed rapport with residents and families, ensuring open communication and trust.
- Utilized effective communication skills when interacting with diverse populations, including residents with varying cognitive abilities.
- Improved resident satisfaction by addressing concerns promptly and providing compassionate care.
- Ensured compliance with state regulations by maintaining accurate documentation of resident information and services provided.
Education
Master of Science - Telecommunications And Network Engineering
La Trobe University
Bachelor of Science - Electronics And Communications Engineering
MD University
Skills
- Customer service
- Technical troubleshooting
- Complaint resolution
- Microsoft office specialist
- Compliance procedures
- Report preparation
Certification
Infection Prevention and Control
Fist Aid and CPR
Working with Children Check
WorkSafe VIC Card
Microsoft Office Specialist
Train Track Safety Awareness
Timeline
Client Relationship Officer
ES Professionals
01.2023 - Current
Help Desk Officer
Wilson / Department of Families and Housing
01.2022 - 12.2022
Operation Support Officer
Covid Quarantine Vic CQV
01.2021 - 12.2021
Resident Support Officer
Department of Justice DJCS
01.2020 - 12.2020
Master of Science - Telecommunications And Network Engineering
La Trobe University
Bachelor of Science - Electronics And Communications Engineering
MD University
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