Stock market and investment portfolio reserach
Vishal Kapoor
SYDNEY ,PARRAMATTA,NSW
Summary
Process and result oriented Business Manager having a strong passion for exceptional customer service by providing unmatched support. Expert in Build rapport and identify customer needs. Having a rich experience B2C specially in Insurance selling,Car sales and Car valet services. Hunger and desire to grow with the company. Ability to follow compliance and efficient in using CRM.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Owner
SAX CAR WASH
08.2016 - 07.2024
- Used Car sales : Driven and results-oriented car sales professional building strong customer relationships, and delivering exceptional service. Skilled in product knowledge, negotiation, and creating a seamless buying experience tailored to each client's needs.
- Assess customers needs and propose optimal solutions.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Ensuring SOP's are followed to deliver consistent quality every time in order to delight the customer.
Regional Manager
MetLife Insurance Company
07.2010 - 08.2012
- Meeting sales targets and ensuring KPI are met consistently in the process earned incentives and bonuses.
- Team Work : Enhanced team performance, by attending workshops and seminars to improve performance as team.
- Customer Satisfaction : Increased satisfaction by resolving customer grievance
- Growth Initiatives : Drove growth initiatives given by senior management, alignment with long-term objectives
- Ensuring compliance are met at every step of sales.
Branch Manager
HDFC Standard Life Insurance
07.2007 - 04.2010
- Implemented effective sales strategies consistently by managing a team of 10 sales mangers.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Complied with regulatory guidelines and requirements.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Coordinating with operation department for smooth flow of work regarding application processing.
Education
Certificate IV in Finance and Mortgage Broking - MORTGAGE BROKING
ENTRY EDUCATION
NSW08.2024
Post Graduate Diploma in Business Management - Marketing
LBSIMT
Bareilly,India08.1998
Bachelor of Science - Science
Bareilly College
Bareilly, India08.1996
Skills
- Regulatory Compliance
- Customer Satisfaction
- Relationship Building
- Branch Operations Management
- Excellent time management skills
- Attention to Detail
- Collaborative Teamwork
- Customer service and support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Achieved Sales targets and qualified for Dubai Trip by qualifying 5 managers under me.
Interests
Travelling
Certification
- English
- Hindi
- Punjabi
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Owner
SAX CAR WASH
08.2016 - 07.2024
Regional Manager
MetLife Insurance Company
07.2010 - 08.2012
Branch Manager
HDFC Standard Life Insurance
07.2007 - 04.2010
Certificate IV in Finance and Mortgage Broking - MORTGAGE BROKING
ENTRY EDUCATION
Post Graduate Diploma in Business Management - Marketing
LBSIMT
Bachelor of Science - Science
Bareilly College
Meeting New people and helping them by offering them their needs.
In my pervious roles I have been an integral part of meting new customers,creating sales funnel and offering them services to have highly level of customer satisfaction.
HOBBIES/INTEREST
Passion for the stock market, researching for investment portfolios.
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