VISHAL KUMAR
Warilla,NSW
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Machine Operator Technician
Dux
11.2023 - 05.2024
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
Junior Service Desk Intern
Wollongong Resources Pty Ltd
07.2022 - 09.2022
- Maintained excellent attendance record, consistently arriving to work on time
- Updating and keeping our inventory accurate
- Troubleshooting of routine software and hardware issues
- Monitor backup systems and procedures to ensure data security
- Work closely with other engineers and the project manager to deliver projects.
Cafe Worker
Ariels
02.2021 - 06.2022
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Console Operator
Medco Fuel Station
12.2018 - 01.2020
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
IT Help Desk
[24]7.ai
07.2017 - 06.2018
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Installed, modified and repaired software and hardware to resolve technical issues
- Log all incidents, service requests and problems, accurately following the practices defined for each process, including updates to existing tickets
- Diagnose, prioritize, troubleshoot and resolve incidents where possible, or escalate where necessary.
IT Support
ICICI Bank
02.2015 - 10.2016
- Used ticketing systems to manage and process support actions and requests
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Managed high levels of call flow and responded to internal technical support needs
- Monitored and maintained all the help desk services requests raised by the employees
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, login and system issues.
Education
Bachelor of Information Technology - Computer Science And Technology
Jawaharlal Nehru Technological University
12.2021
Master of Information Technology - Enterprise Networking
University of Wollongong
Wollongong, NSW12.2021
Skills
- Service Desk
- User Support and Troubleshooting
- Microsoft Windows and Office
- Java
- C
- Python
- Office 365
- SQL
- Html
- Account Administration
- Machine setup
- Computer Skills
- Customer Service
- Call center experience
- Money handling abilities
- Flexible Schedule
- Workplace Safety
- Time Management
Accomplishments
- Collaborated with team 4 in the development of Capstone project proposal.
- Achieved 93% of team score by completing with accuracy and efficiency.
Cocurricularandvoluntaryexperience
- UOW Uni active Club member
- Focus Bible Group Group Member
Hobbies and Interests
- Cricket
- Soccer
- Trekking and outdoor activities
- Reading books
- Online games
- Surfing
Timeline
Machine Operator Technician
Dux
11.2023 - 05.2024
Junior Service Desk Intern
Wollongong Resources Pty Ltd
07.2022 - 09.2022
Cafe Worker
Ariels
02.2021 - 06.2022
Console Operator
Medco Fuel Station
12.2018 - 01.2020
IT Help Desk
[24]7.ai
07.2017 - 06.2018
IT Support
ICICI Bank
02.2015 - 10.2016
Bachelor of Information Technology - Computer Science And Technology
Jawaharlal Nehru Technological University
Master of Information Technology - Enterprise Networking
University of Wollongong
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